Fantastico: "No license key was found matching..."

[baileysemt123]

Here's your first Fantastico-related post. :)

I have installed and enabled Soho per Fantastico. I verified that my Partner's Login settings match in Fantastico, as they do the Partner's Login -- so presumably my server can successfully hit/login at SOHO as needed?

I installed SOHO on a site I am not using for now, http://www.bithost.net.

Note, the domain is on a dedicated IP address, 69.93.199.73. But when I applied for the Partner Login, I didn't understand how the system was set up, and I entered my main server IP address as in, the mail server, and server name. My main server IP is not even our main shared IP address.

So I logged in to the Partner Login area and entered 69.93.199.73 as an "Additional IP" address. I also entered bithost.net as a "Temporary Domain."

However when I attempt to login to the admin screen at http://www.bithost.net/sohoadmin/ and enter my admin username and password (I verified I do have them correct, per the ~/config/isp.conf.php file), I get this error:

No license key was found matching (bithost.net) on server (69.93.199.79).


Please login to the partners area and generate a valid key.
Once a key has been generated, access to the product will be granted instantly.

What is very confusing is there is no mention of a "key" anywhere on the Partner Login area. What on earth is it talking about?

And how do I make this work? Am I going to have this problem on every site I set up even on my shared IP?

Thank you,
Bailey :)

[Cameron Allen]

What is very confusing is there is no mention of a "key" anywhere on the Partner Login area. What on earth is it talking about?

And how do I make this work? Am I going to have this problem on every site I set up even on my shared IP?

Thank you,
Bailey :)

The key is the license file that we write to your server. This allows you to have control of your server through the partner area. You will not have this problem on every site, we just need to get it correct in your partner area. Which ip is the site running off of?

[baileysemt123]

Well, this first site is on 69.93.199.73, which as I explained has already been added in your Partner Login section as an "Additional IP."

I have clicked literally every link and added things everywhere I could possibly click or fill something in. This licensing system simply is not working.

:( Bailey

[baileysemt123]

Well, this first site is on 69.93.199.73, which as I explained has already been added in your Partner Login section as an "Additional IP."

I have clicked literally every link and added things everywhere I could possibly click or fill something in. This licensing system simply is not working.

:( Bailey

OK, hold the phone. I see Soho mucked about in my server settings in their database. It's working now. From how it looks on this side, the key is to license the IP, I guess, which will be taking the first installation? Just a guess. But it's no longer my main server IP, it's now 69.93.199.73. Also, the IP to which my primary hosting domain resolves is listed in the drop-down.

Yesterday neither appeared in the drop-down list.

Anyway guys, thank you and I am very sorry for the confusion.

:D Bailey

[chembur]

Hi,

Is there a help system for the licensing and other SL funtcions (Admin).

We have around 600 customers and are planning to offer SL to them, but with this issues the support desk will flee to Alaska in a snap!

Or can someone post a howto for Fantastico users? The problem as I see it is that Fantastico is a very moron-friendly system, just click-click-click and it is done and *everything* works once installed.

SL has the concept of a licensing Key, then perhaps the Fantastico wizards can interface with SL website directly and automatically generate a key for the site on which it is installed, eh?

Would save a lot of hassles for the rest of us.

-- Ashish

[Cameron Allen]

This feature is included in Fantastico! In your Fantastico control panel include your soholaunch partner login (the email address you used to sign up) and the parter ID password. Then when you auto install, fantastico auto licenses as well.

[chembur]

Hi,

How would I have the following setup?

123.123.123.1 is a shared IP with 10 websites
123.123.123.2 is a dedicated IP with one website
123.123.123.3 is another shared IP with 5 websites and the websites have one subdomain.

Does the partner area have the capability for multiple shared IPs on a single server? How is "server" defined in SL one shared IP or any other way?

Is there a manual for all this?

-- Ashish

[Cameron Allen]

The partner area does have the ability to manage a server that uses multiple ips. To add an ip to a server edit the servers main ip and there is an add ip function. Add the other ips the server uses and update.

There manual is not up yet, but will be up shortly after the new site goes up (which should be soon).

[baileysemt123]

This feature is included in Fantastico! In your Fantastico control panel include your soholaunch parter login (the email address you used to sign up) and the parter ID password. Then when you auto install, fantastico auto licenses as well.

In theory, perhaps this is how it is supposed to work. However it certainly did not work on my server.

Kosmo suggested the problem might be that my main server IP registered to Fantastico didn't match the main server IP registered to Soholaunch, but that was not the case -- they were identical.

To date I have yet to see the Fantastico "auto licensing" work.

Just FYI. ;)

:D Bailey

[amhost]

This is happening to me as well. For every installation through fantastico, I am required to login to the partner area and set up the domain. The auto licensing feature is not working at this point. I made sure that my partner login information is setup correctly in the fantastico settings.

please advise.

[amhost]

Alright, nevermind, figured it out. Seems that if I am installing soholaunch on a subdomain through fantastico, the auto license is not working. However, installing it on the main domain, the auto license feature works just fine.

[Ruben]

you can try writing your subdomain like domain.com/sub when licening this and setting up soholaunch, but setup the subdomain: sub.domain.com in cpanel (which then points to domain.com/sub. I haven't tried this, but that should work with my theory. :-)

[amhost]

Everything works fine now. What I meant to say is that if you install soho into a subdomain through fantastico, the auto license feature does not work. I need to go into the partner area and add a license for sub.domain.com.

However, if i'm installing soho on the main domain, the auto license feature is working fine.

Sorry for the confusion.

[Ruben]

aahh, ok, you did not create a license seperatly for that domain trough the partner web. than i understand why it does not work.

thanks for the update.

[amhost]

Hey Ruben, I pm'ed you ;p. I had a quick question for you.

[Cameron Allen]

As ruben stated the only way to make the auto licensing work through fantastico is to create the subdomain as if it where a domain. I have tested this and it is working. This is just how Cpanel works. Its kind of like how you have to set up subdomains as a domain to get access to an additional cpanel.

[amhost]

As ruben stated the only way to make the auto licensing work through fantastico is to create the subdomain as if it where a domain. I have tested this and it is working. This is just how Cpanel works. Its kind of like how you have to set up subdomains as a domain to get access to an additional cpanel.


Ahh, understood. Thanks!

[kennovak]

I have also gotten the message "
No license key was found matching [mydomainname.com] on server [my.ip.addr.ess]
Please login to the partners area and generate a valid key.
Once a key has been generated, access to the product will be granted instantly."

What do you mean by the "partners area"? Is this in CPanel, in Fantastico? On your web site? Is it a setting my host sets?

[Ruben]

I have also gotten the message "
No license key was found matching [mydomainname.com] on server [my.ip.addr.ess]
Please login to the partners area and generate a valid key.
Once a key has been generated, access to the product will be granted instantly."

What do you mean by the "partners area"? Is this in CPanel, in Fantastico? On your web site? Is it a setting my host sets?

The partner area is the one at soholaunch:
http://partner.soholaunch.com/

Ruben

[kennovak]

The partner area is the one at soholaunch:
http://partner.soholaunch.com/

Ruben

Do I (with a domain on hostforweb.com) sign up to be a partner or is my web host (hostforweb.com) the partner?

If there is no key, does that mean my host did not set it up correctly, or that I must purchase something to use soholaunch?

[Cameron Allen]

Kennovak,
First contact your host to see if they offer Soholaunch or not. If they do offer Soholaunch, tell them that they need to add your domain name to their Soholaunch partner area. If they don't offer Soholaunch you will need to purchase a license.

If this is your server you can purchase a server license by contacting sales@soholaunch.com . If this is your cpanel server you can fill out a form at http://fantastico.soholaunch.com for a free 3 month trial.

[furnishu]

well this makes a lot of sense.

is there any particular reason why it doesnt clearly state in fantastico that this requires a license and a payment?

is there any reason why it doesnt haev a link to this mysterious "partners area" in fantastico?

why would fantastico even offer this if it is this much of a hassle?

i have a server, i have whm, i have cpanel and i paid for fantastico.

i go to install SL and there is NO indication whatsoever that i have to do anything else! then like idiots we are all baffled as to why this isnt working. even the DC didnt know. this is great after getting people to sign up and promoting it!

ack!

[demostorm]

well this makes a lot of sense.

is there any particular reason why it doesnt clearly state in fantastico that this requires a license and a payment?

Granted point but thats also a Fantastico issue not just on Soholaunch since they have complete say on the text that is in their software. This should be corrected ASAP

is there any reason why it doesnt haev a link to this mysterious "partners area" in fantastico?

Thats an easy one. The partner area is for the host not for the end user. It would serve no purpose to have a notification generally available to the end user

why would fantastico even offer this if it is this much of a hassle?

Because like it or not Soholaunch is the easiest and most affordable sitebuilder to install and as I have indicated elsewhere its their call to include any software that is useful to their customers. There is no rule that Fantastico cannot and will not offer licensed software and with licensed software there will also be an additional step

i have a server, i have whm, i have cpanel and i paid for fantastico. i go to install SL and there is NO indication whatsoever that i have to do anything else! then like idiots we are all baffled as to why this isnt working. even the DC didnt know. This is great after getting people to sign up and promoting it!

Is this really Soholaunch's fault? I've seen this a couple times. Wy do you offer something you have not tested? Most of the hosts that we work with in our training demos went through testing before offering to the public. I do not understand the rationale. Just like Fantastico, Soholaunch is a SERVER application and the host has to treat it as such. I don't have anything I don't test running on my server. On our Fantastico server it takes a few minutes to get to the point where you see the licensing issue.

Anyone who has visited the Fantastico boards where Fantastico related announcements are made in the last four months would see all these issues clearly addressed even in "sticky" areas at the top of the boards. Incidentally DC's do not have any interest in addressig ANY fantastico software related issues.

This is one of the reasons I did not like the 6 month trial idea.

A) it cheapens the product by having it included in $2 a months hosting packages (I am NOT claiming you in that group) essentially destroying the original idea that hosts might derive a small extra profit by offering and supporting it.

B) It gives the product a black eye because hosts don't bother (since its "free") to learn about the app and support it accordingly.

By way of applications you need to realize that there ARE applications in Fantastico that require licensing and that are much more "tricky" with it. Cubecart being one. Essentially its an oscommerce clone that requires a nice payment to remove the title showing in the browser that advertises their product. Personally I find that more problematic for a cart.

additionally I would encourage all Fantastico users to visit the fantastico boards for announcements and details on updates to Fantastico. You cannot expect all the details fo the software to be in the product itself. These issues are derived from the licensing requirement not necessary in open source software. Soholaunch will of course get some flack by being the first fully licensed application but there are customers of fantastico that have been pushing for other commercial applications in the use of the auto installer. Personally I support them and Netenberg is entertaining some of the ideas . Hosts are in it to make money so I see no problem with it.

Might need to get use to it. There will in all likelihood be others but you can easily as a Netenberg customer disable any applicationyou don't wish to offer but in all fairness if you are looking to derive a sales advantage from offering it you need to first take some time to know what is involved before promoting it.