Problem after New Install

[ghwebhosting]

I'm having a problem with an install on a new domain. I set it up but when I log into /sohoadmin none of the buttons are there. It's weird.

[Cameron Allen]

Could you private message me the url?

[ghwebhosting]

Cameron, I figured it out. The isp.conf.php file did not have the backslashes in the directories for lang_dir and template_lib. I guess it's not genterating that file correctly.

However, now I am having a permissions issue that I cannot figure out. I cannot save any pages.

[Cameron Allen]

Cameron, I figured it out. The isp.conf.php file did not have the backslashes in the directories for lang_dir and template_lib. I guess it's not genterating that file correctly.

However, now I am having a permissions issue that I cannot figure out. I cannot save any pages.

Make sure the permissions on /sohoadmin/tmp_content/ is 777.

[ghwebhosting]

Unable to save page content for (Home_Page) to file (D:\CustomerData\webppliance\conf\domains\flocs\In etpub\wwwroot\sohoadmin\tmp_content/Home_Page.con)!
Check permissions on /sohoadmin/tmp_content directory.

Content:

[Cameron Allen]

Is this a windows server?

[ghwebhosting]

I just figured this out to. There was no tmp_content folder in the latest zip file I guess.

[Cameron Allen]

What is the date on the tgz?

[ghwebhosting]

Yes, it's a windows server. The TGZ is 041013-lite.

[Cameron Allen]

Windows servers can be tricky to get working due to the different directory structure.

[ghwebhosting]

Windows servers can be tricky to get working due to the different directory structure.
I don't think that should be an excuse. If you are going to provide a product that works on Windows Servers then it needs to work. I didn't have any problems until the most recent release.

[Mike Morrison]

Hi All,

Let me take a swing at a couple of these:

I figured it out. The isp.conf.php file did not have the backslashes in the directories for lang_dir and template_lib. I guess it's not genterating that file correctly.
Solid troubleshooting on your part. This will be fixed in the next micro release (sometime this week).

Unable to save page content for (Home_Page) to file (D:\CustomerData\webppliance\conf\domains\flocs\In etpub\wwwroot\sohoadmin\tmp_content/Home_Page.con)!
Check permissions on /sohoadmin/tmp_content directory....

....I just figured this out to. There was no tmp_content folder in the latest zip file I guess...

.....The TGZ is 041013-lite.
Yep, a missing tmp_content folder would certainly explain the error message you were getting. Did you open up your zip to see if the /tmp_content directory was in there? I'm showing it in our copy of 041013.

Windows servers can be tricky to get working due to the different directory structure.
I don't think that should be an excuse. If you are going to provide a product that works on Windows Servers then it needs to work. I didn't have any problems until the most recent release.
Cameron's comment wasn't an excuse; it was more like a lamentation. We lement that a given technical hurdle exists, but this in no way means that we are any less commited to overcoming it and producing a solution.

You Windows guys, in particular, have been wonderfull about really getting to heart of these Win problems and sharing your findings with us. And you're absolutely right, ghwebshosting: the product needs to work in windows. Ideally, I'd like for our next micro release (later this week) to eliminate as many of these Win probs as possible. The more specifics you guys can give us about the problems at hand, the better and more comprehensive our solution will be.

Please consider logging everything you find at http://bugz.soholaunch.com, as we we will refer to it directly when locking down the new wrap.

[lollipop]

(Yep, a missing tmp_content folder would certainly explain the error message you were getting. Did you open up your zip to see if the /tmp_content directory was in there? I'm showing it in our copy of 041013.)

I've just used the lite version for the first time, and in my opened tarball named "soholaunch-pro47-r041013-lite" there is no folder called tmp_content FYI.

Lolly

[Cameron Allen]

I just double checked the lite edition of Pro on the partner area and the tmp_content folder was there. Are you also installing on a windows server? If so there may be a problem on the script side that we can change to ensure proper extraction on windows servers.