On line help or user manual

[bouncer]

I know I remember seeing this sometime.
How do I install or make available the online help for clients.
Thanks

[Cameron Allen]

Go to your partner area and download the manual version of Pro. You need to install it on a fresh domain or subdomain, and you need a pro license for it. Just unzip and go through the wizard.

[bouncer]

Go to your partner area and download the manual version of Pro. You need to install it on a fresh domain or subdomain, and you need a pro license for it. Just unzip and go through the wizard.

I have pro installed and licensed but the manual produces a not found error.
program/promanual.soholaunch.com
I have the promanual unzipped on my local drive ?
Do you mean FTP all the manual: if so to where as I find no readme with it ?
Then I find a wizard ? Where or rather do you mean http:// location etc ?
Thanks

[bouncer]

I have pro installed and licensed but the manual produces a not found error.
program/promanual.soholaunch.com
I have the promanual unzipped on my local drive ?
Do you mean FTP all the manual: if so to where as I find no readme with it ?
Then I find a wizard ? Where or rather do you mean http:// location etc ?
Thanks

I Think I'm going off this product ever more rapidly:
Are you saying that the manual requires a separate license to function in 4.7
The 4.6 version works on clicking the ? button ? 4.7 doesn't
Can't see any wizard thingy either .Tony

[Ruben]

first you need to install the manual as a 'new' soholaunch installation (for example on a subdomain manual.yourdomain.com)

than in your original installation you need to specify where you have the manual installed (you can do this in trough the setup or by editing the isp.conf.php file (i believe it was that one )

[bouncer]

first you need to install the manual as a 'new' soholaunch installation (for example on a subdomain manual.yourdomain.com)

than in your original installation you need to specify where you have the manual installed (you can do this in trough the setup or by editing the isp.conf.php file (i believe it was that one )

Then this is presumably profit by stealth as I require 2 installs and licenses for one application. Will therefore one install of a named manual serve many applications or are we saying the costs double in some crafty manner ?

[Ruben]

you don't have to install this manual if you don't want, but then you must point your existing application to http://promanual.soholaunch.com/

using a seperat installation offers you the abillity to brand it for you own company, but thats off course your choice.

you only need 1 manual installed for your company and can point all other sites to this single manual. The choice is yours

[bouncer]

you don't have to install this manual if you don't want, but then you must point your existing application to http://promanual.soholaunch.com/

using a seperat installation offers you the abillity to brand it for you own company, but thats off course your choice.

you only need 1 manual installed for your company and can point all other sites to this single manual. The choice is yours

Things are developing into a giant mess on this one. I ran setup and possibly used mistakenly the existing DB. This means that the Soholaunch has vanished and in its place with the same url I get help pages ?
I wish there were some guidance on this contorted process of making help files available.
Is it right to assume that I need a separate DB for the help manual as well as the existing soholaunch one ?
Tony

[Ruben]

bouncer, its the same as you just did, except you must install it in a sub dir or sub folder (or total other domain) and create a new database for it off course. the program tells you what steps you have to take if im not mistaken. I was searching for some more documentation, but was unable to find it, when i got it, i will post it.

[Cameron Allen]

You must set this up on a seperate database as this is a seperate installation of Pro. It installs just like every other Pro installation. It needs a unique database, unique domain or subdomain. This is not an add-on for pro it is A special version. Install it exactly the same way that you install a regular copy of Pro.

[bouncer]

You must set this up on a seperate database as this is a seperate installation of Pro. It installs just like every other Pro installation. It needs a unique database, unique domain or subdomain. This is not an add-on for pro it is A special version. Install it exactly the same way that you install a regular copy of Pro.

Messy messy messy man - and it must be me of course. Anyway thanks for the suggestions.
It doesn't work for me. Under the formally functioning url http://www.aberdabadoo.co.uk/
where the site index page was I now get the manual ?? I don't know why.The licence has been automatically assigned.
Equally clicking on help (?) gets nothing. Or rather garbage.
Presumably there is some sort of linking and I did notice that the site licence for the manual is different ?

[Cameron Allen]

Yikes, if you installed this on an existing functioning site I can fix this for you if you can provide me w/ ftp access to the docroot.

To assign the ? to your manual and not ours you need to specify that when you are installing new Pro's. This is done during the setup. On older sites you can specify where the question mark links to in the host.conf.php in the /sohoadmin/config/ folder.

[bouncer]

Yikes, if you installed this on an existing functioning site I can fix this for you if you can provide me w/ ftp access to the docroot.

The assign the ? to your manual and not ours you need to specify that when you are installing new Pro's. This is done during the setup. On older sites you can specify where the question mark links to in the host.conf.php in the /sohoadmin/config/ folder.

The assign the ? Don't understand that I'm English :-)
I have checked the DBs and they both pertain correctly to abersoho and sohohelp.
With setup I then specified the addresses of the helpfiles.

I'd dearly love to have it fixed but that wouldn't solve the problem next time would it ?
It is clearly a link wherever that points wrongly.
On many of the location requirements there is absolutely no clue what its for.

If there isn't fairly comprehensive docs for these steps I'm inclined to call it a day. Good money flowing after bad and all that - but I'd be a basket case if I installed a shopping cart and this hassle started again

This when I go to establish a template...
Warning: opendir(pages): failed to open dir: No such file or directory in /home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php on line 93
Browsing Category:
Select a category to browse from the drop down box above. When your find a template you like, simply click the template to continue.
Warning: readdir(): supplied argument is not a valid Directory resource in /home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php on line 103

Warning: closedir(): supplied argument is not a valid Directory resource in /home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php on line 123

I think this points to a non existant /soho_help/ dir which I suspect can only come from the setup. But the description of what is what is lacking.

[yugnats]

The assign the ? Don't understand

he is refering to the 'help icon' you are having trouble with up in the right hand corner of your admin screen:)

bouncer, i had some probs with my manual install also but after realizing it is
identical to a regular 'pro' install, i had no probs. here is how i did it:

1. create a pro base license at partner.soholaunch.com for 'license.mainsohodomain.com' and i think you need a database license as well:)
(i had a quick look through the read me that came with it but didn't notice any mention of db license, but i thought i remember using an extra license of some kind)

-mike or cameron-didn't it mention that in the old partner site about needing an extra license of some sort?

2. upload 'soholauch manual edition' to root of http://manual.mainsohodomain.com and create a mysql database under the same domain using cpanel or command-line or whatever

3. access http://manual.mainsohodomain.com/sohoadmin and follow the install steps(enter database info, etc) and complete the installation just like pro

4. when installing pro editions after this enter 'http://manual.mainsohodomain.com' in the space provided in setup for 'manual location' and when the user clicks the admin 'help icon' or '?' it will lead them to your manual install here: http://manual.mainsohodomain.com

dont give up, it works great:)
hope this helps, stan

IMHO - i would take help from anyone on the soho team as they are great to work with and have helped me many times:cool:

[bouncer]

he is refering to the 'help icon' you are having trouble with up in the right hand corner of your admin screen:)

bouncer, i had some probs with my manual install also but after realizing it is
identical to a regular 'pro' install, i had no probs. here is how i did it:

1. create a pro base license at partner.soholaunch.com for 'license.mainsohodomain.com' and i think you need a database license as well:)
(i had a quick look through the read me that came with it but didn't notice any mention of db license, but i thought i remember using an extra license of some kind)

-mike or cameron-didn't it mention that in the old partner site about needing an extra license of some sort?

2. upload 'soholauch manual edition' to root of http://manual.mainsohodomain.com and create a mysql database under the same domain using cpanel or command-line or whatever

3. access http://manual.mainsohodomain.com/sohoadmin and follow the install steps(enter database info, etc) and complete the installation just like pro

4. when installing pro editions after this enter 'http://manual.mainsohodomain.com' in the space provided in setup for 'manual location' and when the user clicks the admin 'help icon' or '?' it will lead them to your manual install here: http://manual.mainsohodomain.com

dont give up, it works great:)
hope this helps, stan

IMHO - i would take help from anyone on the soho team as they are great to work with and have helped me many times:cool:

Yup, and thanks for the reply. I've got that far by guesswork .
The bit where I'm still stuck is this:

This when I go to grab or establish a template...
Warning: opendir(pages): failed to open dir: No such file or directory in /home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php on line 93
Because pretty obviously the site_templates are not there they are in sohoadmin.
But where does it pick up that directory variable and why. I suspect that one of the setup boxes is wrong but as there is no readme who knows.
Someone is sure concentrating on shooting themselves in the foot with this lack of any guidance. For them it is hurting where it counts because one of my hosts was intent evaluating soholaunch for some 30 odd servers: and needless to say now they may not?
That's called I believe in oldie English sinking the ship for apath of tar.
But thanks for the reply anyway.Tony

[Ruben]

Hi Bouncer,

you say
/home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php

just to be sure, with me it looks like:

/home/aberdaba/public_html/sohoadmin/program/modules/site_templates/pgm-browse_templates.php

did soholaunch change this manual installation to a soho_help folder?

[yugnats]

Hi Bouncer,

you say
/home/aberdaba/public_html/soho_help/program/modules/site_templates/pgm-browse_templates.php

just to be sure, with me it looks like:

/home/aberdaba/public_html/sohoadmin/program/modules/site_templates/pgm-browse_templates.php

did soholaunch change this manual installation to a soho_help folder?

good catch, ruben:)
i was curious about this also as changing the sohoadmin directory cannot be accomplished without changing a bunch of other files/folders and was wondering how his happened:)

bouncer,
from a past post it seems you may have mixed a regular pro install with a manual install. with all of these errors and problems i would recommend re-installing the manual/pro. the install(s) should go flawlessly and you shouldn't be getting errors. with my experience(which is somewhat limited) i have found 99.9% problems with soho are
permission related. command line chmod seems to be the way to go to set permissions. as you probably know, if you are using a ftp client or cpanel to change permissions, these methods are sometimes not reliable:(

again, i think you will be impressed once you get familiarized with installing soho a bit more:)

thanks, stan

[bouncer]

[QUOTE=yugnats]good catch, ruben:)
i was curious about this also as changing the sohoadmin directory cannot be accomplished without changing a bunch of other files/folders and was wondering how his happened:)

bouncer,
from a past post it seems you may have mixed a regular pro install with a manual install. with all of these errors and problems i would recommend re-installing the manual/pro. the install(s) should go flawlessly and you shouldn't be getting errors. with my experience(which is somewhat limited) i have found 99.9% problems with soho are
permission related. command line chmod seems to be the way to go to set permissions. as you probably know, if you are using a ftp client or cpanel to change permissions, these methods are sometimes not reliable:(

again, i think you will be impressed once you get familiarized with installing soho a bit more:)

You've lost me I'm afraid. Just to be sure I reinstalled all having first deleted the DB for each. I'm not getting permission errors that I can see.
I have Pro in the sohoadmin dir and the manual in sohohelp - 2 DBs etc.
yet the home page resolves as the manual etc etc.
The sohoadmin was over 4.6 with the update templates. 4.6 works on another site but - sadly I suppose they are both headed for the bin. No instructions, or responses is for me a bad omen. But thanks again for the assist and comments.
Tony

[Cameron Allen]

Tony,
The Manual Edition is only a manual. It is not a version of Pro that you build a site ontop of. Just go through the Wizard after installation and your done.

[yugnats]

I have Pro in the sohoadmin dir and the manual in sohohelp - 2 DBs etc.


this is where your problem lies. you must create a subdomain or top-level domain then generate a domain license for the manual install like http://manual.domainname.com

it seems you are trying to put the manual in a sub-directory of a pro install- this will not work(as far as i know). just pretend you are installing a fresh pro install on a fresh domain or sub-domain.

hope this helps:) stan

[bouncer]

Tony,
The Manual Edition is only a manual. It is not a version of Pro that you build a site ontop of. Just go through the Wizard after installation and your done.

Then my wizard has lost his wand or is standing magically but dead :-)
I built on 4.6 soholaunch with the update files - not the manual. The manual 4.7 was FTP'd separately and then I ran setup. Didn't work so I deleted both DB's and started again.
I was aware then that it is possible to confuse the two.
However the ugly prospect of earning a living has reared its head again. Luckily clients awaiting which will fill the server. I was contemplating another server but that's on hold for another week. The current soholaunch client is running down the road at the moment. And that may not be a bad thing.
I've zapped the lot as a slight waste of space for my immediatte plans. Might try again when it seems the bugs are out and it could be more mature.
Ecommerce I can't entertain until a loyalty discount is available. And most of my clients are recommended business types who immediately want to sell.
Thanks again for your time

[bouncer]

this is where your problem lies. you must create a subdomain or top-level domain then generate a domain license for the manual install like http://manual.domainname.com

it seems you are trying to put the manual in a sub-directory of a pro install- this will not work(as far as i know). just pretend you are installing a fresh pro install on a fresh domain or sub-domain.

hope this helps:) stan

No it doesn't help - rather introduces more confusion. If the absolute and full paths are in setup that's where the proggy goes to execute its files. I don't see that a new domain has to be registered to accomodate a manual. They sit side by side agreed in public_html but in distinctly different directories such as sohoadmin and sohohelp.
I think it could help others if a coders advice joined in who was involved with its creation.
I've solved my problem as I've killed it.
regards Tony

[Cameron Allen]

Tony,
I am sorry that you feel we can't work this out. Best of luck with your business.

Well to anyone else that has this problem... Make sure that each installation has its own docroot. Soholaunch writes files above the /sohoadmin folder.

[yugnats]

No it doesn't help - rather introduces more confusion.
sorry i couldnt help better:)

I don't see that a new domain has to be registered to accomodate a manual.
not neccessarily a new domain, but at least a subdomain has to be created-you are trying to install the manual in a sub-directory of a pro install which wont work-you need to install it in the root directory of its own domain or subdomain.

They sit side by side agreed in public_html but in distinctly different directories such as sohoadmin and sohohelp.
no, they dont-again, each is a seperate install in a seperate domain or subdomain from any other soho install.

one of my installs look like this:

/home/scotiab/public_html/sohoadmin/ <my pro install>

/home/manual/public_html/sohoadmin/ <my manual install>

hence they both require their own root directory

(maybe this helps someone down the road)


anyways, good luck, stan :)

[bouncer]

sorry i couldnt help better:)


not neccessarily a new domain, but at least a subdomain has to be created-you are trying to install the manual in a sub-directory of a pro install which wont work-you need to install it in the root directory of its own domain or subdomain.


no, they dont-again, each is a seperate install in a seperate domain or subdomain from any other soho install.

one of my installs look like this:

/home/scotiab/public_html/sohoadmin/ <my pro install>

/home/manual/public_html/sohoadmin/ <my manual install>

hence they both require their own root directory

(maybe this helps someone down the road)


anyways, good luck, stan :)

I think the secret lies here:

Well to anyone else that has this problem... Make sure that each installation has its own docroot. Soholaunch writes files above the /sohoadmin folder.

Quite why this hasn't ever been explained is surely an accident waiting to happen.
Unfortunately soholaunch met Cpanel just now head on and lost.
Once again if these things are left hanging from 4.6 which worked well to 4.7 is jumping from the plane sans parachute. Not the way to treat passengers ?
Tony.
PS I might use it again in a week for a client who wants to install it himself. I'm gonna enjoy that.

[Cameron Allen]

Tony, If you have the time I would be more than happy to call you and walk you through this.

[yugnats]

PS I might use it again in a week for a client who wants to install it himself. I'm gonna enjoy that.

well, at least you haven't given up completely:) stan

[bouncer]

Tony, If you have the time I would be more than happy to call you and walk you through this.

:D That would cost you a fortune as I live in Wales UK with a dog and 2 sheep.
I think it would be much more constructive to issue a health warning and gotchas page on these forums. The sub domain explains much as I'm still cleaning out root entries and hidden bits. It is such a shame as my server hosts were suggesting soholaunch as a multi server solution - and basically now they ain't.
If I do attempt it again I figure I'll stumble across the used licences which are both assigned to the one domain ?
Thanks anyway
Tony

[bouncer]

well, at least you haven't given up completely:) stan

;) Never been known to give up anytime. Occasionally I get even.
Tony

[Cameron Allen]

Pro server is exactlythat, a multi server solution! =). You just need to give each install a docroot. Calling the UK is no problem; if you would like me to walk you through this, private message me with a number where I can reach you.

[bouncer]

Pro server is exactlythat, a multi server solution! =). You just need to give each install a docroot. Calling the UK is no problem; if you would like me to walk you through this, private message me with a number where I can reach you.

I found a couple of hours time and a willing assistant where I installed both Pro and the manual with SSH etc.
Pro works fine but not the manual.
I have this in http://manual.aber etc.co.uk/sohoadmin and can run setup... BUT
I'm told there is no licence for www.manual.aber etc and to create one.
I did 3 times with the same result so it seems the naming must be wrong as the licence can't be matched or maybe I've named it wrongly.
That darned thing ate 3 of my licences for lunch and I'm now licence bankrupt having however only used 2 from 5.
The editing function swallows them but when wrong doesn't reinstate.
I tried the helpdesk but no replies so far ? How do I get them back and exactly what is the naming convention for the sub domain as above http://manual.site/sohoadmin ?
Thanks to Stan for the assist. I've tried to follow your suggestions which looked logical but no go so far.
Tony

PS I did find with SSH install from tar that all script permissions were 777 and suexec doesn't tolerate that so we had to sweep through and change them all to 755.

[yugnats]

That darned thing ate 3 of my licences for lunch and I'm now licence bankrupt having however only used 2 from 5.
The editing function swallows them but when wrong doesn't reinstate.
agreed, the licensing system could use a tune-up:)

I tried the helpdesk but no replies so far ? How do I get them back...
let mike or cameron know at soho know via PM and they will fix up any licensing issues you have i am sure:)
Thanks to Stan for the assist. I've tried to follow your suggestions which looked logical but no go so far.
Tony
hey, no prob:)

PS I did find with SSH install from tar that all script permissions were 777 and suexec doesn't tolerate that so we had to sweep through and change them all to 755.
i dont know what 'suexe' is so i can't comment:)


i am doing a manual install tommorow or the next day so i will report how it goes.
cheers, stan

[Ruben]

you said: I'm told there is no licence for www.manual.aber etc and to create one.

that is because www.manual.aberetc.co.uk is not right for a subdomain i guess, you could try taking out the www. infront, the same for the license.
creating a sub domain is pretty easy trough the partner area, you can try a temp.license first to see if things are working.

[bouncer]

you said: I'm told there is no licence for www.manual.aber etc and to create one.

that is because www.manual.aberetc.co.uk is not right for a subdomain i guess, you could try taking out the www. infront, the same for the license.
creating a sub domain is pretty easy trough the partner area, you can try a temp.license first to see if things are working.

Just curious why the helpdesk is there when no answers come. I keep climbing this hill and slide back down again. :confused:

[Ruben]

i know they had some problems with the helpdesk, and suggest you post your questions here and pm the admins if you have something urgent.

[bouncer]

[
i dont know what 'suexe' is so i can't comment:)

suexec is a secure Apache process which only allows scripts to executed from that directory therefore scripts are owned by a named entity. Therefore 755 is the maximum chgmod allowed. 777 for scripts plain won't run. But it does ensure that no other "Nobody" can plant a script maybe in a graphic and run it. If you don't use it you are very vulnerable to hacking attempts.


i am doing a manual install tommorow or the next day so i will report how it goes.
cheers, stan[/QUOTE]

[Ruben]

as far as i can remember, should it be no problem to run it with 755, i however changed the nobody or root to nobody.adminxx where adminxx is the user running soholaunch, but only on the MEDIA, IMAGES folder. (there was another one, check the forum)

im sure you will get it to work, otherwise pm the admins.

[bouncer]

as far as i can remember, should it be no problem to run it with 755, i however changed the nobody or root to nobody.adminxx where adminxx is the user running soholaunch, but only on the MEDIA, IMAGES folder. (there was another one, check the forum)

im sure you will get it to work, otherwise pm the admins.

I'm fine with suexec as both my servers run with it. And 4.6 is fine as is 4.7 for Pro. I was just replying to Stan who wasn't aware of what it was or does. The problem is the licence for the manual and the fact that it now sits in the manual sub domain.
Stan's sub domain is a different structure to mine. I created manual thru Cpanel and it is /public_html/manual whease he wrote manual/public_html ?
I can access it with http://manual.aberetc.co.uk/sohoadmin but then up pops the licences invalid bit.
There must therefore be a particular way to enter the licence specifics for a sub domain but I've never used them before so have no idea ? www.manual.site name doesn't work.
After 3 tries my remaining licences were all gorn and the edit in licences does nought apart from delete: they cannot be recovered ?
Tony

[yugnats]

suexec is a secure Apache process which only allows scripts to executed from that directory therefore scripts are owned by a named entity. Therefore 755 is the maximum chgmod allowed. 777 for scripts plain won't run. But it does ensure that no other "Nobody" can plant a script maybe in a graphic and run it. If you don't use it you are very vulnerable to hacking attempts.

hey, thanks for the explain:)

bouncer, i cant explain why cpanel is setting up your subdomains differently:(, thats what i used:)
i think i generated my license without the 'www' ie- manual.domain.com-like ruben said, maybe this is the problem:)

also, i guess using the temporary license is the way to go first to make sure everything is resolving properly. that way if you need to change it, you can do it at the partner site. otherwise a permanant licence will require admin to adjust. i haven't used the temp domain option yet but will be sure to try it when i install the manual tommorow or saturday:) if the temp domain setup works properly, that should stop the 'licence monster' from unneedingly eating licences:D

cheers, stan

[bouncer]

hey, thanks for the explain:)

bouncer, i cant explain why cpanel is setting up your subdomains differently:(, thats what i used:)
i think i generated my license without the 'www' ie- manual.domain.com-like ruben said, maybe this is the problem:)

also, i guess using the temporary license is the way to go first to make sure everything is resolving properly. that way if you need to change it, you can do it at the partner site. otherwise a permanant licence will require admin to adjust. i haven't used the temp domain option yet but will be sure to try it when i install the manual tommorow or saturday:) if the temp domain setup works properly, that should stop the 'licence monster' from unneedingly eating licences:D

cheers, stan

With my Cpanel there seems little option. Try to create anyhting with www. and it returns that that name is in use - so therefore I have just used manual.
There is by the way no option in the partner area for creating or obtaining a temp licence - at least that I can see, or anywhere else.
This is a whole untenable messy situation here - lots of threads left unheeded ?

[yugnats]

With my Cpanel there seems little option. Try to create anyhting with www. and it returns that that name is in use - so therefore I have just used manual

ok, so just so i'm clear, you tried creating a subdomain in cpanel under another domains control panel?
this is where the problem could be. i created a new account in WHM, so that manual.domain.com has its own complete cpanel as do my pro installs. again, i treat the manual install as another pro install, therefore i create a new account in WHM for that domain. sorry, if i am not the best at explaining but i think we are close:)

when i created the account in WHM and generated the license at partner.soho, i didn't use any www's:)

later, stan

[bouncer]

ok, so just so i'm clear, you tried creating a subdomain in cpanel under another domains control panel?
this is where the problem could be. i created a new account in WHM, so that manual.domain.com has its own complete cpanel as do my pro installs. again, i treat the manual install as another pro install, therefore i create a new account in WHM for that domain. sorry, if i am not the best at explaining but i think we are close:)

when i created the account in WHM and generated the license at partner.soho, i didn't use any www's:)

later, stan

That kinduv expalins one significant bit as I read that you said create a sub domain with Cpanel - that makes a WHM world of difference . Now the files are in the wrong place entirely. There is in any case no temp licence deal that I see in the partner area or anywhere else so it looks like my forebodings on this mess were correct first time.
Always go with your hunches or win the lottery I guess :(

Just checked my WHM and the sub domain manual is there so that means Cpanel and WHM interact - I think.
Surely if you create a new domain rather than the initial sub domain route it has to have a relevant URL IP address etc . and therefore involves registering a new domain ?

[yugnats]

you said create a sub domain with Cpanel

oh, sorry if i did:) i could only find me saying this:

2. upload 'soholauch manual edition' to root of http://manual.mainsohodomain.com and create a mysql database under the same domain using cpanel or command-line or whatever


i guess i assumed too much too :)
i figured you could see that they were two seperate accounts when i showed you my server data paths:)
i'm not sure if setting it up under a sub-domain will link to WHM or not-i just create a new account under WHM and it works.
its all good and i'm glad we finally have a very good idea of whats going on:)

cheers, stan

[bouncer]

oh, sorry if i did:) i could only find me saying this:



i guess i assumed too much too :)
i figured you could see that they were two seperate accounts when i showed you my server data paths:)
its all good and i'm glad we finally have a very good idea of whats going on:)

cheers, stan

If you are saying that the manual has to be on a distinct domain that involves registering a completely separate domain which resolves to the usual 4 x3 barreled IP address ?
That was not my understanding at all. My WHM reflects now the separate sub domain "manual" so it seems my Cpanel works in harmony with its own WHM.
This seems a weird way to do things as multiple IP addresses and domains are involved.
I'll be honest that this mess gives me little confidence.It is possible that the coding effort is 1st class but its management lacks somewhat wouldn't you say.
To my mind it just needs one authoritative or maybe two sentences.Do this do that and name it so.
There is by the way no temp licence opportunity in the partner area or any where else I can find.

[yugnats]

There is by the way no option in the partner area for creating or obtaining a temp licence - at least that I can see, or anywhere else.


hmm, are you going to partner.soholaunch.com?
when you login you should see a box to the right with your 'temp domain(s)' status.
later, stan

[bouncer]

hmm, are you going to partner.soholaunch.com?
when you login you should see a box to the right with your 'temp domain(s)' status.
later, stan

Gotcha thanks overlooked that.
But it doesn't help. I can get manual and just get the lack of a licence message.
With http:// the same with http://www.manual, or without it all resolves to manual.aberetc and still says the licence does not exist :(

So again end of trail but I wish you luck. It is not made plain anywhere that a complete and separate domain and therefore registered IP is needed. For me it appears logical if I can get the setup screen that it should work - just the licence bit.
Tony

[Ruben]

did you register the temp domain like: manual.xxxxx or did you use www.manual.xxxxx?

you should use the first one manual.yourdomain.com (NO HTTP:// infront)

[yugnats]

If you are saying that the manual has to be on a distinct domain that involves registering a completely separate domain which resolves to the usual 4 x3 barreled IP address ?
That was not my understanding at all. My WHM reflects now the separate sub domain "manual" so it seems my Cpanel works in harmony with its own WHM.
This seems a weird way to do things as multiple IP addresses and domains are involved.
i dont quite understand everything above but i will tell you what i do and it works:
i use the same shared i.p. for multiple installations of pro and manual
1. i create an account in WHM (say manual.domain.com)
2. i access cpanel for that account and create a mysql db
3. i upload the tarball and unpack it in the root directory and set permissions
4. i goto partner.soho and generate a domain license for manual.domain.com(i will try 'temp domain' on my next one)
5. i access http://manual.domain.com/sohoadmin and follow setup


cheers, stan

[yugnats]

Gotcha thanks overlooked that.
With http:// the same with http://www.manual, or without it all resolves to manual.aberetc and still says the licence does not exist :(


like ruben said, you dont need http:// or www just manual.domain.com

later, stan

[bouncer]

did you register the temp domain like: manual.xxxxx or did you use www.manual.xxxxx?

you should use the first one manual.yourdomain.com (NO HTTP:// infront)

All of them in rotation plus a few a few expletives.
For your interest I've just dived into the partner area and I have active domains as sound-studio.co.uk and www.aberdabadoo.co.uk and the last runs the Pro from yesterday perfectly: So, are you sure it must be just manual.aberdabadoo.co.uk becuase the www. one works. It would seem the licence process is not functioning maybe?
Tony

[bouncer]

i dont quite understand everything above but i will tell you what i do and it works:
i use the same shared i.p. for multiple installations of pro and manual
1. i create an account in WHM (say manual.domain.com)
2. i access cpanel for that account and create a mysql db
3. i upload the tarball and unpack it in the root directory and set permissions
4. i goto partner.soho and generate a domain license for manual.domain.com(i will try 'temp domain' on my next one)
5. i access http://manual.domain.com/sohoadmin and follow setup


cheers, stan

No 5 is where the install fails I can access the manual.domain.com/etc and then get the notice that ni licence is valid. That even after using 3 of the temp locations . I tried for instance just in case http:// and www. which all convert to manual.domain.com
So it would appear that the licencing dosen't currently work.
Tony

[demostorm]

No 5 is where the install fails I can access the manual.domain.com/etc and then get the notice that ni licence is valid. That even after using 3 of the temp locations . I tried for instance just in case http:// and www. which all convert to manual.domain.com
So it would appear that the licencing dosen't currently work.
Tony

I have to confess. It does seem like a laborious procedure just for a manual. Is it the search function that requires an installation? Just looked like a normal HTML page, javascript menu system and a search function. Had no idea it required a license plus it would be great if it were just something that could be downloaded and even printed out (like through a pdf). Lots of customers still prefer a physical manual for technical details.

[bouncer]

I have to confess. It does seem like a laborious procedure just for a manual. Is it the search function that requires an installation? Just looked like a normal HTML page, javascript menu system and a search function. Had no idea it required a license plus it would be great if it were just something that could be downloaded and even printed out (like through a pdf). Lots of customers still prefer a physical manual for technical details.

The disappointing part is the prolonged absence of any of the authors who could solve this quite quickly. That and the total absence of any clear instructions as to where and what.
That the manual has to be installed on a distinct IP clealry means a domain must be registered for that purpose.
The process I've followed - which to save you some reading - was to establish a sub domain within that domain. This clearly works untill the message that no licence has been created ????? Create one - and I wasted 3 - or use the temp ones for checking and still no licence "go create one".
Firstly I get the proposal of a Phone call from the USA to the UK but parodoxically any guidance on this forum is avoided. That's quite strange. I work best from email :mad:
Tony

[yugnats]

That the manual has to be installed on a distinct IP clealry means a domain must be registered for that purpose.


all of my soho installs-pro's or manual's-are installed on a shared i.p.
there is no need for a dedicated i.p. if thats what you meant:)


That the manual has to be installed on a distinct IP clealry means a domain must be registered for that purpose.
by 'registered' do you mean with a registrar?

you just need to create a new account in WHM and upload the manual there:)
your problems may be still arising if you are still trying to use a subdomain of another account.

later, stan

[bouncer]

all of my soho installs-pro's or manual's-are installed on a shared i.p.
there is no need for a dedicated i.p. if thats what you meant:)


by 'registered' do you mean with a registrar?

you just need to create a new account in WHM and upload the manual there:)
your problems may be still arising if you are still trying to use a subdomain of another account.

later, stan

Tha's the opinion I'm slowly coming to that the sub domain bit doesn't work. What is even more of a puzzle however is the total absense of any comment from the authors. Maybe they are truck drivers on a long haul.
Tony

[yugnats]

Tha's the opinion I'm slowly coming to that the sub domain bit doesn't work.
Tony

remember though:
a sub-domain does work-you just have to create a new account in WHM by entering manual.domain.com in the domain box of account creation

what i meant was it wont work creating a sub-domain with cpanel-you must create it with WHM

cheers, stan

[bouncer]

remember though:
a sub-domain does work-you just have to create a new account in WHM by entering manual.domain.com in the domain box of account creation

what i meant was it wont work creating a sub-domain with cpanel-you must create it with WHM

cheers, stan

It might be terminology at work here, but on my setup you can't create a sub domain with WHM but only in Cpanel. A domain can be created in WHM which is where I'm lost as I believe if it doesn't resolve to a domain name and IP it has no logical IP existance.
I think I've maybe had a bad day with this in my head. I tried redirection but that doesn't work. But if it works for you as it were with just an internal manual reference then work it must. I keep stumbling over the bit that a domain translates to an IP address which could depend how the Php interprets that.
Tony

[yugnats]

It might be terminology at work here, but on my setup you can't create a sub domain with WHM but only in Cpanel.

right, but you aren't creating a subdomain in WHM for a domain-you are creating a whole new account using a subdomain instead of a domain:)

pretend you are seting up a new customers domain/account in WHM. now just enter your subdomain(manual.domain.com) in where it says domain(its the first box at the top-left)
now manual.domain.com will appear under your accounts in WHM and you can manage it just like any other domain:)

later, stan

[demostorm]

It might be terminology at work here, but on my setup you can't create a sub domain with WHM but only in Cpanel.
Tony

As Yugnat has stated that may very well be your problem. You can setup sub domains in WHM and in fact as far as I am aware thats the only place you can set them up where you have a distinct account - Cpanel will not work for this.

Yes I have noticed Cameron hasn't been around as much in the last few days. He's usually quite active (I'd venture he's at it 16 hours a day judging by the times I have been able to get him). I think the culture of how they operate favored more direct means of support - not email - which I being use to only email support for alot of my work find refreshing but the larger you get the more that culture will be eroded and you have to shift. Perhaps thats happening now or he'll return with a fix for something they've been working on.

[Cameron Allen]

I appologize for today, I had to catch up on some sleep and attend to some family affairs. As far as setting up subdomains on cpanel goes, I just started using cpanel and am kind of new to this, so if someone could shed some light on this it would be great.

Temp Licensing works as follows:

First you need to add your temp domain name under temporary domains, this is the site that your are currently working . Next go to manage servers or lifetime licenses. Next click Add domain. Here you will add the domain name that the site will end up on, and the temporary subdomain on which you are currently building the site on. For example, If you added the temporary domain fun.com (the domain of the subdomain that you are building the site on) Then when you add a domain you would add candy.com (the domain that the site will end up on, and temp in the temporary subdomain field and select candy.com (this generates a temp license for temp.candy.com). Now you have a temp license for temp.candy.com and at the same time you generated a license for fun.com (the final domain). I hope this is not too confusing. And you will need a license for Database Table Manager as well for a manual site.
http://forum.soholaunch.com/showthread.php?threadid=140

Are you still having any issues licensing?

[bouncer]

I appologize for today, I had to catch up on some sleep and attend to some family affairs. As far as setting up subdomains on cpanel goes, I just started using cpanel and am kind of new to this, so if someone could shed some light on this it would be great.

Temp Licensing works as follows:

First you need to add your temp domain name under temporary domains, this is the site that your are currently working . Next go to manage servers or lifetime licenses. Next click Add domain. Here you will add the domain name that the site will end up on, and the temporary subdomain on which you are currently building the site on. For example, If you added the temporary domain fun.com (the domain of the subdomain that you are building the site on) Then when you add a domain you would add candy.com (the domain that the site will end up on, and temp in the temporary subdomain field and select candy.com (this generates a temp license for temp.candy.com). Now you have a temp license for temp.candy.com and at the same time you generated a license for fun.com (the final domain). I hope this is not too confusing. And you will need a license for Database Table Manager as well for a manual site.
http://forum.soholaunch.com/showthread.php?threadid=140

Are you still having any issues licensing?

Cpanel is simply a graphical interface to do all the things you wish to control an account created with WHM. Such as hotlinking , stats etc. In my case with the new rvskins you can link directly to a help desk and allow for upgrade requests. Its become therefore more centralfor a client to control their virtual area.
But in my case as I created a sub domain with Cpanel it simply added a folder within public_html which is where I uploaded the manual. This doesn't work as the licence isn't found.
It seems from what you have said above that 2 licences will be used to accomodate the manual facility ? Is this correct.
Tony

[Cameron Allen]

When you create a temp license it creates a license for the temp. subdomain that you enter and the future domain where the site will be moved to. It only uses on license when it does this. When you ping our licensing server upon login it only checks what domain your at, and I don't think the directory structure cpanel uses effects the license in any way. Try deleting the soholaunch.lic and type.lic in your sohoadmin directory, then relogin.

[bouncer]

When you create a temp license it creates this a license for the temp. subdomain that you enter and the future domain where the site will be moved to. It only uses on license when it does this. When you ping our licensing server upon login it only checks what domain your at, and I don't think the directory structure cpanel uses effects the license in any way. Try deleting the soholaunch.lic and type.lic in your sohoadmin directory, then relogin.

Huh and anothe Huh. You've really lost me on this one.
I created in Cpanel the sub domain. This is then http://manual.aberdabadoo.co.uk. I get into the manual setup correctly with that. I can define all DB bits and they connect correctly.
Then up pops the invalid or nonixistant licence bit.
I've used the temp (and my 3 lost licences) to create all manner of www. and http:/ and without licences but they all revert to manual.aberdabadoo. Interestingly as you can see I also have www.sound-studio.co.uk in there as a licence which works with that 4.6 install.
I think you may find as Yugnats has mentioned that the root cause is the sub domain created with Cpanel as it just adds a folder within the aberdabadoo structure which only contains a cgi-bin but no public_html. Therefore the structure lies within the original structure. There is public_html so /home/public_html/cgi-bin and all installs of Pro are Okay.
I've created and deleted every combo of manual.aberdabadoo known to man: which is how with 5 or so temp licences they went astray.
Think I'll try the WHM route maybe today if it can be handled as a separate domain that way.
My confusion is that I always imagined a domain must be linked to an IP address, otherwise how does it resolve. Equally if you haven't registered a domain is it normal or legal to create it.

[Cameron Allen]

Have you tried deleting the soholaunch.lic and type.lic in the sohoadmin folder on the manual.aberdabdoo ?

[Cameron Allen]

Also could you private message me ftp access to the manual.aberdabadoo folder, along with manual.aberdabadoo /sohoadmin login info?

[bouncer]

Also could you private message me ftp access to the manual.aberdabadoo folder, along with manual.aberdabadoo /sohoadmin login info?

And we did all that for an hour or so and - it didn't work. Question is I suppose if the authors Cameron can't hack it - does this 4.7 manual wish to work ever.I've now deleted the whole sub domain setup and created with WHM a new account for manual - so far so good.
FTP is fine and Cpanel functions Okay.
I cannot however get to the setup script for the manual to run it. The only way of course is with the IP address and 2082 etc.
The message I get is "no input file specified". Basta end of story.
Yugnats how in the World do you run the setup.php from a browser. I can't apparently.
Very little steam left to tackle this I'm afraid so any help is appreciated.
Tony

edited
Originally Posted by yugnats
i dont quite understand everything above but i will tell you what i do and it works:
i use the same shared i.p. for multiple installations of pro and manual
1. i create an account in WHM (say manual.domain.com)
2. i access cpanel for that account and create a mysql db
3. i upload the tarball and unpack it in the root directory and set permissions
4. i goto partner.soho and generate a domain license for manual.domain.com(i will try 'temp domain' on my next one)
5. i access http://manual.domain.com/sohoadmin and follow setup


cheers, stan

How do you access the domain when it has just been created? It must be with the IP number surely. As this is purely created for the manual it need never be propogated to resolve the domain.com bit.
No 5. is the puzzle becuase it appear impossible without a registered domain - equally the license requires the domain name and I presume won't function with the IPaddress ?

[Cameron Allen]

The best way to access a domain before it propogates, is by editing your host file in /windows/system32/drivers/etc/hosts .

Bouncer could you please list the steps you took on the Fantastico side, as far as directory structure, and the steps you took to set up the subdomain, to successfully install the manual.

[bouncer]

The best way to access a domain before it propogates, is by editing your host file in /windows/system32/drivers/etc/hosts .

Bouncer could you please list the steps you took on the Fantastico side, as far as directory structure, and the steps you took to set up the subdomain, to successfully install the manual.

For the first ref windows - does that mean on a local PC or my server. I'm entirely Linux as far as the server goes.
Fabtastico it is not. It could have been more belated luck than judgement. Following some yugnats advice, I think, I initially set up a domain in WHM, then accessed that domain with its Cpanel. So manual as a domain could so he said be loaded with sohohelp for the manual. That to my way of thinking cannot work. Mainly because it isn't necessary to propogate that domain just use it for the manual. Unfortunately accessing it with an IP address gave always not found. Once the message was "No input file defined."
On chance I then accessed the original trail which was manual.soholaunch.aberdabadoo.co.uk - that being probably the 7th time I'd tried it: it suddenly worked and came up with the sohohelp wizard.
The help or manual files now work as manual.soholaunch etc. But within the main application for instance the wizard no longer places menus as before ?
Look at www.aberdabadoo.co.uk where I chose 5 pages to appear. There are only 2 showing ?
Tony

[Cameron Allen]

For the first ref windows - does that mean on a local PC or my server. I'm entirely Linux as far as the server goes.


You make the change to your host file on your local windows pc. This tells your computer to look at your server instead of looking out on the internet.


The help or manual files now work as manual.soholaunch etc. But within the main application for instance the wizard no longer places menus as before ?
Look at www.aberdabadoo.co.uk where I chose 5 pages to appear. There are only 2 showing ?
Tony


I am not sure what caused only 2 pages to appear on the menu after creating 5. You said that you had installed this quite a few times on this domain; was this a fresh database?

[bouncer]

You make the change to your host file on your local windows pc. This tells your computer to look at your server instead of looking out on the internet.



I am not sure what caused only 2 pages to appear on the menu after creating 5. You said that you had installed this quite a few times on this domain; was this a fresh database?

You're talking to the unitiated I'm afraid - I have no idea what the database does or why.
Having just run thru setup for sohoadmin (not the help pages setup) I noticed that the final part is pointing at manual.aberdabadoo.co.uk not soholaunch. Equally my name changes to calling it a waizard are apparent.
I'm losing track I'm afraid with notes about notes etc.
I have jsut used the wizard again and speficied 5 pages but only one (home) is on menu the rest are off or lost?
Tony

[Cameron Allen]

Basicly the database stores most of the sites information. I ran througha Fantastico install and all the pages I created in the wizzy where added to the menu. Was this latest Installation a re-installation?

[bouncer]

Basicly the database stores most of the sites information. I ran througha Fantastico install and all the pages I created in the wizzy where added to the menu. Was this latest Installation a re-installation?

I'm not using fantastico because its not available on my servers. It did initially add the correct menu and links at the bottom but not any more.
Tony

[bouncer]

[Originally Posted by Cameron Allen
The best way to access a domain before it propogates, is by editing your host file in /windows/system32/drivers/etc/hosts .

You must have something on your PC which I don't have as I get to windows/system32/drivers/ but no etc and no hosts ?
Tony

[Cameron Allen]

I am running standard Windows XP. Make sure to change your windows explorer settings to show hidden files. The file you are looking for is simply called hosts . It will have two sample entries that are marked out with ####'s just follow the exmpale, and add an entry.

example:

12.34.56.789 mydomain.com

If you entered the above in your hosts file and then typed in mydomain.com, your browser will look to your server, and if you setup your httpd.conf correctly everything will display.

[bouncer]

I am running standard Windows XP. Make sure to change your windows explorer settings to show hidden files. The file you are looking for is simply called hosts . It will have two sample entries that are marked out with ####'s just follow the exmpale, and add an entry.

example:

12.34.56.789 mydomain.com

If you entered the above in your hosts file and then typed in mydomain.com, your browser will look to your server, and if you setup your httpd.conf correctly everything will display.

Checked this out and it is not possible. I use both servers for virtual reseller and hosted accounts which share the IP.
I'll email you privately when time allows as this method is totally unstructured and frankly hair raising as most of the queries go afloating.
I didn't know for instance that you had nailed the manual to your licence and this makes a difference.
The wizard for instance has now acheived 3 out of 5 but I find no way to link the other pages into that structure: so a beginner would need copious help on that alone. I realise the text editor can link but not in the same location as the wizard establishes the menu of footer items.
Tony
Tony

[demostorm]

Checked this out and it is not possible. I use both servers for virtual reseller and hosted accounts which share the IP.
I'll email you privately when time allows as this method is totally unstructured and frankly hair raising as most of the queries go afloating.

Well you get high marks for persistence :)
Just curious though. Looked through the manual real quick and don't see a whole lot that isn't in the flash tutorials on the support page. the only time I've needed to consult the manual was for various tags. Is there more to the manual than meets the eye?

[bouncer]

Well you get high marks for persistence :)
Just curious though. Looked through the manual real quick and don't see a whole lot that isn't in the flash tutorials on the support page. the only time I've needed to consult the manual was for various tags. Is there more to the manual than meets the eye?

Yes, apparently. For starters getting it to work with 4.7 which it didn't with the suggested methods? it now works as manual.sohoadmin/index.php. IE a subdomain. And that is not via WHM but from Cpanel . But only apparently when fixed by linking it to soholaunch licence - which i wasn't told about. I only have 2 licences running for 2 sites - one is stillrunning 4.6. How that ?
Then look at it with the eye of a new users who for instance wishes to insert new pages and update the links placed on the left by the wizard andas footer linked items.
Firstly the wizard - at least mine - currently has only managed amaximum of 3 from 5 whereas on the first attempt it placed 5 from 5. Why?
I think this may indicate disinformation rather than lack of information.
Tony

[demostorm]

Then look at it with the eye of a new users who for instance wishes to insert new pages and update the links placed on the left by the wizard andas footer linked items.
Firstly the wizard - at least mine - currently has only managed amaximum of 3 from 5 whereas on the first attempt it placed 5 from 5. Why?
I think this may indicate disinformation rather than lack of information.
Tony

Well you lost me abit there. Don't know whether you are referring to something in pro or something in the manual (never installed it so I have no idea).

Disinformation? I know you have an issue with the license for the manual (totally understandable) and have suggested it may be a monetary thing but I can't find any real financial motive on Soholaunch's part to get an additional license fee. If you noticed most users either haver server licenses or don't care greatly about the manual so its not going to generate any revenue. I think they just decided to integrate everything into that installation process although if I had a vote it would just be something downloadable and printable.

So I really don't think its a monetary issue. When I think about it the only people who have an interest in installing the manual are those who intend on having a good amount of customer using pro so they would have either a server's license or be using a reseller host that has a server license. With the 100 license pack an additional license for the manual makes Soholaunch 40 cents per month. No wealth there.

By the way, for anyone lurking, if you have alot of customers but don't have your own server (using a reseller account) a good VPS can do the job until you get a true dedicated. Quite a few people seem to be doing that.

[bouncer]

Originally Posted by demostorm
Well you get high marks for persistence
Just curious though. Looked through the manual real quick and don't see a whole lot that isn't in the flash tutorials on the support page. the only time I've needed to consult the manual was for various tags. Is there more to the manual than meets the eye?

Thanks for that the Flash tutorial made it much plainer.Search for delete pages or add to menu links etc in the manual and zilch.
I think I remember some time ago reading in here that the Flash tutorial could or should be on site for the customers. Is this still possible or is it just linked to soholaunch Flash pages
Tony

[demostorm]

Thanks for that the Flash tutorial made it much plainer.Search for delete pages or add to menu links etc in the manual and zilch.
I think I remember some time ago reading in here that the Flash tutorial could or should be on site for the customers. Is this still possible or is it just linked to soholaunch Flash pages
Tony

I'm a little fuzzy on that myself. Soholaunch's page says the tutorials are white labeled but the Soholaunch logo is there and branded versions (where you can put your company name) are available on the authors website I think for $99 . I don't know the relationship there but I do think its a better bet to have that than the manual although the price to have them branded might be prohibitive.

[Ruben]

Demostorm, the manual can be customized and branded by yourselve completely. when installing you can upload your own logo, and put in your own company info. take a look at ours (http://manual.viastep.com/)

Ruben

[demostorm]

Demostorm, the manual can be customized and branded by yourselve completely. when installing you can upload your own logo, and put in your own company info. take a look at ours (http://manual.viastep.com/)

Ruben

Thanks Ruben. I was aware of that but maybe Bouncer wasn't. My response was to bouncers question about the flash tutorials on the support page. You can't replace the soholaunch logo on the SWF files. He wanted to know whether he was to link to it etc. On soholaunch's home page under "coming soon" it specifically states the flash demos are white labeled and I am not sure whether thats an error or how that works.

[Ruben]

thanks for bringing this to my attention, did not see this earlier.

[bouncer]

thanks for bringing this to my attention, did not see this earlier.

I'd appreciate it if anyone has followed up on the availability of the SWF files for customer guidance - I understood they were available. I don't mind if they are Soholaunch labelled.

And another puzzle I have is that the wizard with 4.7 works once only in that it locates and places all the buttons and lower menu items chosen.
Second or subsequent times around as revisions are made it has so far only managed 2 out of 6 and then 3 on another attempt.The rest are missing and must be added from the menu placement facility?
Any fix for this as my customers won't understand this one at all.
Is it necessary to delete all pages or something ?
Tony

[bouncer]

Demostorm, the manual can be customized and branded by yourselve completely. when installing you can upload your own logo, and put in your own company info. take a look at ours (http://manual.viastep.com/)

Ruben

As Ruben allreay mentioned I was referring spefically to the SWF files which i previously read were to be made available ?
A quick search on Goggle and all is revealed they are at the price of $90.
Hell life is complex - why not just say so :confused:

[demostorm]

As Ruben allreay mentioned I was referring spefically to the SWF files which i previously read were to be made available ?
A quick search on Goggle and all is revealed they are at the price of $90.
Hell life is complex - why not just say so :confused:

Keep in mind you haven't heard yet from anyone at Soholaunch on this issue. Only they would know the legal arrangements they made with the author of those training videos. If that was a custom job I would imagine they have the rights to use it with the Soholaunch branding on them wherever they want including on your site but only they can tell.

We'll be doing our own for our hosting company because thats our line anyway but personally I would rather not have the SOHO branding on it as long as SOholaunch can be bought for individual domains. I think either way to get the branding removed or replaced would cost as is natural. Actual price points I won't comment on since I'd be biased.

[bouncer]

Keep in mind you haven't heard yet from anyone at Soholaunch on this issue. Only they would know the legal arrangements they made with the author of those training videos. If that was a custom job I would imagine they have the rights to use it with the Soholaunch branding on them wherever they want including on your site but only they can tell.

We'll be doing our own for our hosting company because thats our line anyway but personally I would rather not have the SOHO branding on it as long as SOholaunch can be bought for individual domains. I think either way to get the branding removed or replaced would cost as is natural. Actual price points I won't comment on since I'd be biased.

I think most readers having read the intro here: http://www.demodemo.com/tutorials_soholaunch.html
Would conclude that this is a done and official deal. I don't see demodemo.com offering such a tutorial on spec do you. They have a mass of other tutorials which to my mind necessarily requires cooperation.
Maybe I'm too up front and easy going. But I'd prefer to ask idiot questions to get it straight rather than remain an idiot all my life.
In the long term it would help to know that there is cooperation primarily to estimate what happens in the future. If it is coordinated then changes will have been allowed for with updates. Say 30 clients hosted and using Soholaunch and then an out of date movie and sheer chaos breaks out. Then it would - from the update point of view - be better to cobble together one's own and update more easily. Just my thoughts.
Tony

[demostorm]

Demodemo offers Branded versions of the tutorial. The fact that they offer a branded version does not neccessarily mean that the white branded doesn't exist or that Soholaunch branded tutorials cannot be distributed to partners. DemoDemo may have done the tutorials under a custom arrangement which could allow both. We won't know for sure until someone like cameron answers which was my only point on that. I'm in the dark with that as well as you. You may be entirely right

As for updating - Any time there is a significant upgrade that requires the tutorials to be upgraded someone has to pay for the work of doing it. Most of the software companies that you mentioned as having training available from Companies like demodemo don't foot the bill for that update in training - the hosting companies do (with Cpanel, Plesk H-sphere etc) so it really wouldn't be abnormal if Soholaunch didn't foot the bill (or have any long term cooperation/contract with Demodemo) for making branded or unbranded tutorials available for all future training.

[bouncer]

Demodemo offers Branded versions of the tutorial. The fact that they offer a branded version does not neccessarily mean that the white branded doesn't exist or that Soholaunch branded tutorials cannot be distributed to partners. DemoDemo may have done the tutorials under a custom arrangement which could allow both. We won't know for sure until someone like cameron answers which was my only point on that. I'm in the dark with that as well as you. You may be entirely right

As for updating - Any time there is a significant upgrade that requires the tutorials to be upgraded someone has to pay for the work of doing it. Most of the software companies that you mentioned as having training available from Companies like demodemo don't foot the bill for that update in training - the hosting companies do (with Cpanel, Plesk H-sphere etc) so it really wouldn't be abnormal if Soholaunch didn't foot the bill (or have any long term cooperation/contract with Demodemo) for making branded or unbranded tutorials available for all future training.

Which is all pie in the sky and supposition - so maybe it does need input from the authors of Soholaunch. meanwhile why does my wizard refuse to whizz. One time only and any revision only places 2 or 3 out of 6 selections for buttons and menu items at the bottom ?
Anyone else ?Tony :confused:

[demostorm]

Which is all pie in the sky and supposition - so maybe it does need input from the authors of Soholaunch. meanwhile why does my wizard refuse to whizz. One time only and any revision only places 2 or 3 out of 6 selections for buttons and menu items at the bottom ?
Anyone else ?Tony :confused:

Well if by pie in the sky you mean not assuming the worse then I'll take that as a compliment. If however you mean it in its normal usage as that of just wishful thinking not related to facts I'd beg to differ. Its the most factual thing said so far on the matter.

I know for a fact that Demodemo was approached by SOHOlaunch which in our industry (training and software demonstration) greatly implies a custom job which usually is the property of the the company doing the contracting but does not forbid doing branded demos for the company's clients. It was SOHOlaunch's idea to have the training tutorials so I give them credit rather than suspecting them of hiding something. Anyway we Agree we are going back and forth. The definitve word should come from Cameron soon. Thanks.

P.S. I'd put the problem you are having witht he wizard in a seperate thread to make sure it doesn't get lost in the manual/swf video issue.

[Cameron Allen]

I need to make this very clear, you can't use flash files from demodemo.com or soholaunch.com without licensing them! You must contact demodemo.com to get a license. This is their business, and leaching these flash files is STEALING! Of course you can license a copy through their website. =).

[Cameron Allen]

Thread got a bit off topic, and is dragging a bit. Please feel free to continue any of the above topics in a new thread.