Multiple shopping cart problems

[mlapl1]

I have reported this to bugz but would appreciate any assistance from anyone else who may be able to help.

There are six major errors which appear.

Note that I am using a PayPal connection to pay with and will not use other connections.
I have tested the cart on two different physical servers and two different installations of soholaunch.

I am using v4.8 r15

(a) From time to time, the invoice will not have the name of the purchaser. Instead of saying Andrew Lian's order, it will say: 's order.
(b) It never seems to remember the identity of the customer, even after successful completion of a transaction with real money being transferred to payPal: the cart_customer table is not updated.
(c) When looking with View/Retrieve orders, when the name of the purchaser is not recognized, the order is empty though it sayw income was received.
(d) After paying through PayPal, it redirects to a Final Invoice page which should contain details of the order. No significant information is recorded there other than order date and time and ID of cart owner.
(e) Sometimes (usually at the beginning of a transaction), you click on "Add Cart" and it claims cart is empty. You have to go through the whole process "Add to cart" for the addition to be registered.
(f) The shopping cart seems to generate identical Invoice numbers. The result is that when using a different server and a different installation, PayPal will claim that the trnsaction has already been completed. The shopping cart does not seem to be able to generate site-specific invoices.

I cannot believe that everyone is suffering from the same problems, thus indicating that I may be doing something wrong at the system level. On the other hand, the fact that I am experiencing this across more than one system does suggest that the problem could be with soho too.

I need help urgently.

[mlapl1]

I have just done a clean installation of the latest version of soholaunch (v4.9r3) and the problems with the shooping cart still persist. I even removed the previous database and database users.

[bum_out]

I am trying to add paypal cart to our site and it is not working Can anybody help!!!!:confused:

[webfarm]

Getting the same problem with updating the remember me feature in 4.8.5 r15, haven't tested in 4.9 yet.
Looks like the var $REMEMBERME in pgm-payment_gateway.php isn't being set, I'm not sure where that is failing. If I find a fix I'll post it up here.

[Mike Morrison]

Getting the same problem with updating the remember me feature in 4.8.5 r15, haven't tested in 4.9 yet.
We'll look into this next week and see what's up.

The result is that when using a different server and a different installation, PayPal will claim that the trnsaction has already been completed. The shopping cart does not seem to be able to generate site-specific invoices.
Andrew: What you mean by "using a different server and a different installation" and "site-specific invoices"?

I am trying to add paypal cart to our site and it is not working Can anybody help!!!!
What's "not working" about it? :go_on:

[mlapl1]

Sorry I took so long to reply. I have bee noverseas.

By new server I mean a new virtual dedicated server (I have one running on Spry) and another running on godaddy.com.

By different installation, I mean I installed a new copy of the latest soholaunch.


By site-specific invoice, I mean that paypal confused invoices coming from two totally-different domain names (although I was trying to purchase two separate instances of the same product. I think that the way soho identifies products does not take account of the domain name from which the request to purchase was made. So... if I buy a pair of blue shoes from domain 1 and then try to purchase another pair of blue shoes from another domain, they may both be given the same ID # and therefore Paypal will become confused.

Hope this makes sense.

Cheers
Andrew

[Mike Morrison]

Ran a few test orders on v4.9 r22 to see if I could duplicate these issues and everything worked fine. Customer info was remembered and full invoice displayed when coming back from successful payment at paypal.

So try updating to the latest build (v4.9 r22).

BTW, on the duplicate invoice number thing: I get what you're saying now. Will have to figure out something for that in the future. Right now the order number field is purley sequential (starting at 10000 I think). So a temporary fix may be to insert a dummy record into the cart_invoice table with a super-high value for the order_number field (i.e. 99990) to pad the count value. That way the two sites are working in a completely different number range --- i.e. one site could be going 10001, 10002, 10003 while the other is going 99991, 99992, 99993, etc and you don't have to worry about duplicates unless site #1 catches up with site #2...which should be near impossible if your pad number is high enough.

[kellyc]

HI:

I just signed up for PayPal's Web Payment's Pro https://www.paypal.com/cgi-bin/webscr?cmd=_wp-pro-overview-outside (which is more like a traditional merchant service). Before I started to integrate it, I wanted to ask 2 questions:

are the problems that the other posters experienced only happening with the regular PayPal payment method?
is soholaunch currently planning to add this to their list of supported merchants in the shopping cart? If so, perhaps I will hold off on the custom integration.


Thanks!

Kelly

[Mike Morrison]

Hi Kelly,

are the problems that the other posters experienced only happening with the regular PayPal payment method?
Yes.

is soholaunch currently planning to add [PayPal Web Payments Pro]to their list of supported merchants in the shopping cart? If so, perhaps I will hold off on the custom integration.
Not anytime soon I don't think, because PayPal Pro requires cURL, and we're not too big on adding (standard) features that require special functions not available on all servers. As a plugin though this would be awesome.

I say absolutely go for integration. There's a real demand for this. You'll not only get the functionality you want for yourself but you'll have a great plugin to sell on the addons site. :cool:

Happy to help you along the way if you get stuck on something with the plugin system.

[grickaby]

It's been six months, is SOHO still not offering PayPal Pro integration???

What if I move the site to a third-party server and use cURL there?

Thanks,

Greg

[Nigel]

I am now having trouble with the soho cart:
Paypal was working fine, linking back to to download page and sending correct invoice, now neither happens.

Paypay says ' if you dont link back in 10 seconds click here'
But it does not link back to site automatically and when I click on link it goes nowhere.
However paypal emails confirmation of sale, so does my site,
and the card was debited.

Also I can't find the buyers data anywhere?
And I can't log back in as a buyer, does it work?

Does soho keep the buyers history?

Thanks

[Mike Morrison]

Hi Nigel,

What version are you running?

[Nigel]

Hi Mike,
Got rid of plugins and now cart works apart from sending an incorrect invoice to the customer. This is all it sends:
---------
(domain name) thank you for your order!
Order Number: ()

I'm using the latest: 4.9 r58

Many thanks
Nigel
----------

[Mike Morrison]

Hi Nigel,

Try re-installing v4.9 r58.1 via software updates. It'll show as grayed-out but it should still let you re-update to it.

The idea here is to make sure all the program files are solid and pure.