not able to drag buttons [Archive] - Soholaunch Community Forum

Ruben

11-16-2004, 05:00 AM

No solution yet. I don't have any problems with the version released before this one. with the same system settings. I can even login there and drag and drop. I also still have an old version (not updated yet) which works also without any problems. So my guess is that between the last release and this one, there are made some changes that should have been made.

I know the soholaunch techs are working on this and trying to figure out what the problem is, so lets wait for them. otherwise you can try installing the previous version. I will ask Cameron to put that one online in the partner area, untill this issue has been solved.

sohot

11-16-2004, 09:21 AM

I have 3 computers in the house, all with Windows XP & service pack 2.

If I log into the soholaunch install (Version 4.7) on two of the computers I cannot drag any of the buttons. However if I log in on the 3rd computer I can.

I cannot figure what the difference is between the 3rd computer and the other 2.

Ruben

11-16-2004, 02:41 PM

The strange thing is here that i have i PC running WIN xp pro with SP2 and one WINxp pro without SP2 and im not able to drag in both of them.

Cameron Allen

11-16-2004, 03:44 PM

We have been trying to figure this service pack 2 error out all morning. We have successfuly replicated the problem, so now we can start the troubleshooting. So far it seems to be isolated to Service pack 2, and oddly enough, not all sites are effected. I have actualy been running SP2 for a month, and haven't encountered this until a site was pmed to me. I will let you guys know as soon as we find the solution, which will hopefully be soon.

Ruben

11-16-2004, 06:38 PM

Cameron, This is not only limited to SP2 like i said, the pc next to me is NOT running SP2 and is not able to pull the buttons either.

Cameron Allen

11-17-2004, 09:12 AM

Ruben, where they both installed with the same tgz file name? If not please list any occurenses of this bug other than issues with the soholaunch-pro47-r041013-lite.tgz or soholaunch-pro47-r041013-full.tgz builds.

Cameron Allen

11-17-2004, 09:25 AM

In addition to that, If you are having the problem, could you please include some information about your server. Is it an ensim server? Do you have a cpanel installed? or anything else that could be helpful as we are still trying to nail down the exact cause of this.

Ruben

11-17-2004, 09:56 AM

I used the 1013 lite version and running ensim.

sohot

11-17-2004, 07:38 PM

I am having the same problem, and I am pretty certain it has nothing to do with the installation, but settings on the computer that are being used to access the editor.

I have a beta version of soholaunch 4.7 installed on one site, and a production version of soholaunch 4.7 installed on another.

I have 3 computers, all with Windows XP and service pack 2 installed.

On two of the computers I am unable to drag any of the edit buttons on either of the sites. On the 3rd computer I can drag the edit buttons.

I can also drag the edit buttons on a 4th computer that has Windows XP with SP 1.

So the problem is definately related to some setting in the computers I am using to edit the sites, however I cannot find out what the settings are.

Bye the way, the installations are on CPanel servers

Cameron Allen

11-17-2004, 08:51 PM

sohot,
You said that one of the copies was 4.7beta, and I just wanted to confirm that this site hasn't been upgraded to the latest version 4.7. Thanks for the info, this helps alot.

sohot

11-17-2004, 09:48 PM

Yes, one is definately a 4.7 beta version, and one is a production version which was installed using Fantastico.

Danielle

11-18-2004, 02:14 AM

Anyone have any luck with this yet? Should I just install the old version? Is it hard to install? I installed 4.7 using cpanel so I didn't really have to do anything...

Danielle

11-18-2004, 02:17 AM

Ok, where do I get the old version? I saw the post that said it would be under Partners, but I can't access that...or am I just doing something wrong as usual? LOL!

Thanks!

Cameron Allen

11-18-2004, 02:17 AM

We are working on this and we will have a solution very soon. This is our top priority! Upload ing a prior build does not seem to solve this, but I promise you we will have a fix soon.

Danielle

11-18-2004, 02:21 AM

OK thanks! I can't wait! I've never used it before so I thought I was doing something totally wrong but had no clue what! It was such a relief to find this thread and know that I'm not losing it, lol!

Cameron Allen

11-18-2004, 02:27 AM

Danielle I know you are using cpanel, and did a Fantastico auto-install, but what version of Windows are you on when you experience the problem? For example I am using Windows XP Home. It would also be helpful if everyone who posted info could specify XP PRO or XP HOME when reporting a success or failure.

Danielle

11-18-2004, 02:38 AM

Oh OK, I am using XP Home, and I do have Service Pack 2 installed.

Cameron Allen

11-18-2004, 08:54 AM

Well it seem that this has to do with XP Pro. On the site we are uing to find the bug I was not able to drag and drop with my Windows XP HOME SP2 but I was able to Drag and Drop with My PC that was running Windows XP Pro SP1. Has anyone experienced this problem on XP Pro?

Ruben

11-18-2004, 11:52 AM

Strange that we are not able to drag and drop with a system running windows xp pro sp1.

sohot

11-18-2004, 08:46 PM

I am having the same problem, and I am pretty certain it has nothing to do with the installation, but settings on the computer that are being used to access the editor.

I have a beta version of soholaunch 4.7 installed on one site, and a production version of soholaunch 4.7 installed on another.

I have 3 computers, all with Windows XP and service pack 2 installed.

On two of the computers I am unable to drag any of the edit buttons on either of the sites. On the 3rd computer I can drag the edit buttons.

I can also drag the edit buttons on a 4th computer that has Windows XP with SP 1.

All of the above operating systems are Windows XP Pro, so it is not simply related to Pro or Home. I can edit on two of the computers with Pro, but cannot edit on the other 2 computers with Pro.

Cameron Allen

11-22-2004, 01:32 PM

Ok, this bug just gets more and more confusing as we dig into it. Sorry for all the questions but it seems this bug is the result of a certain combination of elements. Hopefully the last question before we nail this down, but what version of php is everyone running? If you are unsure of what version you are running, download the following script and place it on a page on your site, then simply access the script.

Ruben

11-22-2004, 01:42 PM

we are running 4.3.8

Ruben

11-22-2004, 01:57 PM

don't you have a changelog of this latest version? all other versions except for this last one are working, i just tested 5 versions here which are all on the same server and running php 4.3.8, it's only this last version where it goes wrong, so maybe you have to check your changelog and revert the changes, so you can pinpoint the error.

just my 2 cents

Cameron Allen

11-22-2004, 02:32 PM

icarrion

11-22-2004, 03:22 PM

We do have a changelog of this, but nothing touches the text editor... this is why we are having such a problem locating the exact error. This can't be the only factor in this bug, as it seems to only occur on a few servers, so we need to figure out what settings these servers have to make this occur, and why on these servers only the latest version is affected when using certain browsers.

*edit: I misread post by ruben.

I can't replicate the problem on my end, but what if you view sourced both versions (one that worked and one that DID NOT work). Maybe there is something in the source that may clue you into the problem.

BTW I'm on Winxp Pro, Ensim, PHP 4.3.8 and on the latest of sohopro with NO dragging problems.

Ruben

11-22-2004, 04:54 PM

icarrion, maybe cameron should put our versions next to each other.
I'm ALSO on Winxp Pro, Ensim (pro 4), PHP 4.3.8 and on the latest of sohopro WITH dragging problems.

Cameron Allen

11-22-2004, 05:04 PM

Ok I think I am close... I have discovered that on the site that ruben is experiencing erros on, the source for the tool links to the wrong website part of the time.

Could someone else who has a site that is experiencing this bug send me login info so that I can compare?

Ruben

11-22-2004, 05:12 PM

thats good news, but strange that it points to the wrong website part at all, as this was a fresh install.
well, we just wait and see :-)

ps. while you are at it, any idea on when mike will release the update for the translation of the tool links?

thanks and good hunting.

Cameron Allen

11-22-2004, 05:16 PM

Right, well now I have something to trace it back to, but it would be realy helpful if I could logon to Pro on a different site that was having this problem, but I currently only access to rubens site. I think is important to compare this to a site with the same problem, but on a different server.

The translation w/ included buttons will be in todays release (we may not release till tomorrow, we need to get this page editor bug nipped away).[U]

sohot

11-22-2004, 09:15 PM

I still think that you are barking up the wrong tree with this, as I do not think it has anything to do with the installation at all, but to do with some settings in the computer that is accessing the installation.

To recap my previous posts:

I have two installations of Soholaunch pro 4.7 installed. One is a beta version, and one is a version installed through Fantastico.

On two computers that has Windows XP Pro SP 2 installed, I CANNOT drag the buttons.

On two other computers, one with Windows XP Pro SP 2, and the other with a fresh install of Windows XP Pro SP 1, I CAN drag the buttons.

If it was a problem with the installation, you would think I would not be able to drag the buttons on any computer. This is what leaves me to beleive it is some setting on my own computers that is preventing the buttons from being dragged.

P.S.: I have just private messaged Cameron with login details to my installation.

Cameron Allen

11-22-2004, 09:21 PM

Right, and that would be the case except we have a server that runs fantastico. We installed our product using Fantastico (save verison you have), and when I access this on my pc everything works fine. However on the same pc when I access rubens site I get the bug.

Mike Morrison

11-23-2004, 08:44 AM

Update for everybody on the drag-and-drop:

The biggest bear of this whole thing has been the complete lack of consistency and/or reproducibility.

We've narrowed down the problem to technical terms, at least: On the PC/server combo's that don't work, the javascript event "ondrag" seems to be misfireing. Normally, as you drag something, the order goes "ondragstart", "ondrag", then "ondragend" when you release the mouse button. On the problem combos, the process goes straight from "ondragstart" to "ondragend". It's almost as if the javascript is only regestering the "click" and not the "hold".

So with that in mind, here's a wrap-up of the posed theories. Please add to the list/correct me here:

Disproved Theories:
Localized to WinXP SP 2 - Ruben blew this one out of the water by experiencing the issue on a SP1 machine.

Localized to server settings - Some PCs (such as mine and icarrion's) seem immune to the issue entirely, even on sites where many others report problems.

Localized to WinXP Pro or XP Home - At minimum, I know that Cameron's running XP Home, so there goes that one.

Localized to Product Version - Have tried several different versions to no avail (despite Ruben's success here). Plus, we haven't touched the drag-and-drop routine in over a year.

Yet to be Refuted:
Local PC Settings - An increasingly sound theory. The problem is that whatever those settings might be do not prevent people from dragging-and-dropping on virtually any other soho site.

Subdomains - This occurred to me less than 5min ago, so I might be way off, but can anyone prove me wrong?

Others? - Please continue to fire away. All of your responses thus far have been great, and much appreciated.

while you are at it, any idea on when mike will release the update for the translation of the tool links?
Most every issue listed on the bugz site is resolved and ready for release, including the icon-swap function. Though we'd like to get this drag-and-drop thing is nailed down first, we'll go ahead and wrap/release all the other stuff if it starts to look like more than another day's worth of investigation will be required.

Ruben

11-23-2004, 10:22 AM

Mike, im going to install the lastest version no on a real domain instead of a sub domain to see if i will experience the same problem.

Mike Morrison

11-23-2004, 10:34 AM

Mike, im going to install the lastest version no on a real domain instead of a sub domain to see if i will experience the same problem.
Sounds good. If that works, then the big test would be installing it on another subdomain to see if the problem resurfaces....You've got the install down to 3min minutes flat now anyway, don't you? :)

Ruben

11-23-2004, 10:37 AM

UPDATE !!!!!

I just installed a fresh one on a fresh domain, NOT subdomain, and this drag and drop worked without any problems.

This MUST be a subdomain permissions problem. maybe you are able to pin down the problem now, because i need this week a few installations on subdomains.

Ruben

Ruben

11-23-2004, 10:50 AM

FIX FOUND !!!!!!!!!

I nailed down the drag and drop problem.....damm, love myself :-)

Its the problem indeed with the subdomains.
when you register your license at soholaunch, you can just use your subdomain for example sub.domain.com

than when installing soholaunch, fill out as 'this ip': the path to your subdomain
for example: domain.com/sub
or change this in the isp.conf.php in the /sohoadmin/config folder.

to administer the site, you NEED to go to http://domain.com/sub
and NOT http://sub.domain.com (then the drag and drop will not work)

*NOTE* I have not tried this yet, but guess you will have a problem when (like on ensim) you specify the subdomain to be outside the /var/www/html folder. for example /var/www/ (default)

Goodluck

Ruben

11-23-2004, 10:57 AM

well, i had to setup the database (maybe you can automate this as well :-) ) otherwise its done within a minute or 2 indeed. (I will write a small script which will extract the file and create the correct permissions at the same time + copies my custom host and user settings.

Danielle

11-23-2004, 12:40 PM

Sorry guys...mine was installed on a real domain, not a subdomain...

Sounds good. If that works, then the big test would be installing it on another subdomain to see if the problem resurfaces....You've got the install down to 3min minutes flat now anyway, don't you? :)

Danielle

11-23-2004, 12:42 PM

Mine is through Fantastico, could that matter somehow?

Danielle

11-23-2004, 12:48 PM

How do I licence it if installed through Fantastico? I am just using it for personal use for my family website.

Danielle

11-23-2004, 12:57 PM

Alright well this is just plain weird. I've already uninstalled and reinstalled through Fantastico about a billion times, I just tried one more time and now it works. But I'm sure I did everything the same, there's not really anything you can change anyway when you do it through Fantastico.

Anyway, it works now, but I have no idea why, lol!

Ruben

11-23-2004, 01:07 PM

Well, I let some free spirits loose here, maybe that helped , lol

sohot

11-23-2004, 09:55 PM

I installed a new instance of soholaunch yesterday in a domain (not a sub-domain). The install was done manually (not through fantastico) and I still have the same problem.

I can drag and drop on two computers, but cannot on the other two. With my situation it is definately related to settings on two of my computers. I wish I knew what those settings were, because I am certain that other customers of mine will have the same problems.

Cameron Allen

11-23-2004, 10:06 PM

As Ruben has discovered, the problem is your directory structure. If the new installation's docroot is inside the docroot of another installation this problem occurs. You need to move the docroot and update your httpd.conf .

Ruben

11-23-2004, 10:14 PM

not totally true Cameron.

I have 2 versions running on the same account, where in is installed in the docroot and the other in docroot/db/ (as a test)

The problem was the sub-domain and isp.conf.php pointing to the subdomain like http://db.domain.com which has to be changed to http://domain.com/db in this isp.conf.php file.

that was really all that needed to be done.

It looks like sohot has just a problem with some ?java? settings or so on the other machines. and does not look like it has anything to do with the path settings for the 'domain'.

Cameron Allen

11-23-2004, 11:44 PM

Are these the same domains that you sent to me? If not please send me the /sohoadmin login info.

Steel Servers

11-24-2004, 01:02 AM

I have just installed on both a sub domain and in the main directory of the domain and with either one i can not get drag and drop to work in the edit pages. the specs are the following

PHP Version 4.3.9
cPanel 9.9.8-C141
Fantastico De Luxe 2.8.2 r4

and when installing on the direct domain i had to delete the images folder and the .htacess file in order for it to install.

Cameron Allen

11-24-2004, 01:36 AM

Welcome to the Boards steel, could you give me your sohoadmin login info for the site, as well as the url.

Ruben

11-24-2004, 07:04 AM

yes, these should be the same domains cameron.

sohot

11-25-2004, 07:53 PM

With my installation(s) it is definately some settings either of the browser or something else amiss in Windows, although I cannot figure out what the settings are that are causing the problems.

One of the computers that my installations will not work on has a fairly new install of Windows XP with SP 2, with very little else installed on it.

I tried everything suggested in the thread with regards Windows XP & SP 2 at
http://forum.soholaunch.com/showthread.php?t=157 and this made no difference at all.

In fact one of the computers that I can use soholaunch pro effectively on had none of the suggestions about Win XP with SP2 made to it, and soholaunch works perfectly on that computer.

I have checked all the browser settings of the computers that the soholaunch install works on against the browser settings of the computers it does not work on, and can not find any differences.

Bye the way, the suggestion in the thread http://forum.soholaunch.com/showthread.php?t=157 to turn off all firewalls is dangerous, and asking for trouble. With the no. of worms etc floating around the net looking for open ports on a computer, anybody who is on the net for an extended period of time without a firewall is bound to be infected. Turning off your firewall should not be necesary.

anmhosting

11-25-2004, 08:12 PM

I am having the same problem whether it is install on a sub-domain or a domain.

Server:

PHP 4.3.9

System XP Home SP2
IE version 6.0.290.2180

anmhosting

11-25-2004, 08:16 PM

I did go to a machine running win 98 and it worked ok there

anmhosting

11-27-2004, 12:50 AM

I did go to a machine running win 98 and it worked ok there
I also want to note that the client system I am evaluating soholaunch on is an out-of-the-box hp system with default configs. And that, is just what Joe "I just bought a computer and want a web site" is using.

The server side is a standard linux-cpanel system. Nothing special.

As touching firewalls, I completly disabled all software firewalls, including windows incipient.

Hardware firewall being the standard dsl-router varient, like most folks have.

My concern here is that if it doesn't work "out of the box" for me, it won't for my clients. It is evident to me that this is a compatibilty issue. This needs to work across the board with XP Sp2. I admit, I hate SP2 without regard, but it ain't my call. Many of my people are using it.

Your market for this is web-clueless people, that is who I would market it too. but if you have to jump through all sorts of hoops to make it work, you just created a support nightmare for me.

This isn't a small thing. Resolving it for me determines whether or not I buy into soho.

anmhosting

11-27-2004, 01:25 AM

hoo boy..just logged in using a laptop....xp sp2 ... same ie ver. and it works ... surely there must be a common denominator for this prob..?

sohot

12-01-2004, 01:27 AM

Is a solution to this problem still being worked on, or has it been put into the 'too hard basket'?

Ruben

12-01-2004, 01:41 AM

Well, we figured out that this could have something to do if you are using a subdomain and login to the admin using sub.domain.com/sohoadmin/ instead of using domain.com/sub/sohoadmin/

Ruben

sohot

12-01-2004, 03:25 AM

The problem is that my problem, and no doubt the problem with anmhosting has nothing to do with using subdomains, but some settings in the computer(s) accessing the soholaunch program.

If this is a problem with 2 out of my 4 computers, and also a problem with some of anmhosting's computers, including as he said an out of the box HP computer, then this is going to be affecting some other customers that we sell this too.

I dont want to sell this solution to a customer, only to find that they cannot use it because of some incompatability with their computer and the soholaunch product.

Danielle

12-03-2004, 06:39 PM

Darn it, I just installed it on a new site, and it's doing it again. Same computer, same host, same everything, but it's not working. This is soooo frustrating. I am not using any subdomains.

sohot

12-04-2004, 09:19 PM

So what is happening with this?

I am obviously not the only person who is still having a problem with this, yet nothing has been heard from the soholaunch guys for 2 weeks now.

This should be a priority, because it is not a minor problem but a major one!!

lsvf

12-04-2004, 10:01 PM

I believe the "soholaunch guys" are busy moving to a new server (and that is sometimes a BIG job). I'm waiting on a couple of answers, too. I suppose we will get our answers soon. Patience is not one of my strong suits but .... what else can we do?

Cheers
Linda

Danielle

12-05-2004, 03:23 PM

HOLY COW! OK, has anyone tried deleting their cookies and clearing their cache? Because I just did that, went back into my sohoadmin, and the drag and drop works PERFECTLY now!!! I'm so excited! I literally did not do anything else. I was in sohoadmin, getting frustrated again that it wasn't working, then I just decided to try the cookies and cache thing, I just cannot believe it actually worked! I hope this helps some of you who are also having this problem.

sohot

12-05-2004, 08:24 PM

Well I had tried deleting my cookies before, but apparently not the cache. I cleared the cache and voila! I can now drag and drop on at least one of the computers I couldnt before. (Havent tried the other yet).

Thanks Danielle!

(Funny thing is, the two computers I could NOT get drag & drop to work on are both business computers used only for my business. The computer drag & drop WOULD work on is my 8 year old sons computer, which has all sorts of rubbish on it that he has downloaded from the net, including viruses and spyware which I found after doing a scan. Never had any problems with that one. I had never even bothered to clear the cookies on that computer).