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View Full Version : SohoLaunch & Authorize.net

Nancy
09-21-2006, 01:05 PM
Just got a authorize.net account. Been trying to use it on SohoLaunch and it won't work. Put the API Login and transcript key in. So that is set. When I try to process a credit card either in test or live mode, it comes back saying - Unable to complete transaction. Your credit card has not been charged. Error :
I'm using authorize.net on another shopping cart so I know it's not them. The authorize.net tech since there was no numbers after Error:, it would be a shopping cart problem.
Have any ideas how i can fix this problem? Thank you for any help you may give in advance.

Nancy
Mike Morrison
09-21-2006, 06:09 PM
Hi Nancy,

Can you submit a support ticket on this via our partner area?
Mike Morrison
09-21-2006, 06:09 PM
Also: What version of Pro Edition are you using? (bottom right corner of /sohoadmin tool).
Nancy
09-21-2006, 08:50 PM
Also: What version of Pro Edition are you using? (bottom right corner of /sohoadmin tool).

V4.9 r31. It was also doing it with the version before this.
Nancy
09-21-2006, 08:54 PM
Hi Nancy,

Can you submit a support ticket on this via our partner area?

How do I register to get in it?
Mike Morrison
09-21-2006, 10:00 PM
How do I register to get in it?
Nevermind. Assumed (mistakenly) that you got the full version buy purchasing a Single Website License from us. Should've asked if you got it from us or from your web host. :ehheh:

Can you send me a PM with your /sohoadmin log-in and FTP access info for your site so we can check this out?