Can't install version 36 or 37

[livelife]

I have currently vesrsion 4.9 r35.
I have never had any problems installing the new updates
but now I can't do it. When v36 became available I tried to
upgrade and when I click on "install new update" I get a message:

"Unable to extract downloaded build file. The extract command failed."

I thought it was a temprary problem but now I get the same
message when I try to install v37.

What do I do?
Barbara

[Mike Morrison]

Hi Barbara,

Happy to check this out for you if you'll send me a private message here on the forums with the url of your site as well /sohoadmin and FTP/cpanel login information.

[ironshield]

I'm experiencing a similar problem:

I currently have version 4.9 r36 installed.
I tried to upgrade and when I click on "install new update" I get a message:

"Unable to extract downloaded build file. The extract command failed."

We are also experiencing a problem when we create a new SOHO account: We get "Error: Cannot connect to licensing server." It says there is a firewall issue. We are exploring a way to allow thoses sites, but we want to make sure it's not version related. Fantastico installs version 4.9 r14.

Any sugestions?

[Mike Morrison]

Hi ironshield,

I currently have version 4.9 r36 installed.
I tried to upgrade and when I click on "install new update" I get a message: "Unable to extract downloaded build file. The extract command failed."
Do you have shell_exec disabled on your server by chance? If not, can you PM me /sohoadmin and FTP login details for a site where I can see/troubleshoot this problem?

We are also experiencing a problem when we create a new SOHO account: We get "Error: Cannot connect to licensing server." It says there is a firewall issue. We are exploring a way to allow thoses sites, but we want to make sure it's not version related. Fantastico installs version 4.9 r14.
But you don't get this error on sites you've updated? Do any of your sites have all the features enabled or are they all free trial/base features only?

[GingerCat]

I get the same error (Unable to extract downloaded build file. The extract command failed.) on one of my client's sites when I try to update. Tried to do the update from fantastico and it killed the whole site so I'm a bit nervous about trying it that way again.

[Mike Morrison]

Hi GingerCat,

Have you tried using the free auto-installer/updater (http://info.soholaunch.com/Download_Now.php)?

[GingerCat]

using the above installer I get this error

Unable to install! The php command, SHELL_EXEC has been disabled on this server.

Solution: Remove the SHELL_EXEC command from the disable_functions list in this Server's php.ini . You may need to ask your Host to enable SHELL_EXEC. Once SHELL_EXEC is enabled, reload this script.

Is the fact the SHELL_EXEC is dissabled also giving me the problem with the upodater in the current installed version as well?

I guess I could place a copy of php.ini in the folders with SHELL_EXEC turned on but which folders would it need to go into for the updater to work?

[Mike Morrison]

Try the version of installsoholaunch.php contained in the attached zip file.

[GingerCat]

That worked fine thanks - BUT it did give give me a bit of a scare for a while when I couldn't get into the admin area. Same ole same ole the installer had changed permissions on folders sohoadmin, program, modules & site_templates. If there are any others that might have changed can u let me know

[Mike Morrison]

the installer had changed permissions on folders sohoadmin, program, modules & site_templates
You mean the installer I just posted, or some other installer like Fantastico? What did it change the permissions to?

[GingerCat]

It was your installer posted here. The permissions were changed to 777 giving me a "Folder is writable by others" error from the site error log.

[Mike Morrison]

So did those 777 permissions actually prevent you from getting into the admin area or did it just generate that warning in your error log but everything worked fine?

[GingerCat]

I got a server error in my browser when trying to accessthe admin login and the site error log showed "directory is writable by others"

[Mike Morrison]

Try going in via FTP and changing permissions on the sohoadmin folder to 775. If that doesn't work try 755.

[GingerCat]

Yes - I had done that. My last message was just to let you know what the server error was. The site is working fine after I changed the permissions.