ViaStep Floating Menu

[Ruben]

Please post any questions you have about this plugin here.

for support, please open a support ticket at http://support.viastep.com

[thebeadfaery]

Hey there. I purchased the floating menu addon today and it was so easy to install etc; and I was really impressed:ehheh: ......until I tested it:( When I click on a submenu title it just goes to a blank page???:uh: If I have the menu opperating the 'old' way, the submenu's work - no problems. I've tried everything I can think of (I'm not very knowledgable with this kind of thing) eg; uninstalling it and re-installing it, deleting the download and then re-downloading it....
I am wondering???? :hmm: The template I'm using is one that I also purchased from Soho add ons....could that have anything to do with it?
I hope someone can help me here....I feel like I've just washed $25 down the drain :huh: and at the moment, every cent is precious.
Thanks in anticipation.

[Ruben]

No problem, we will fix any problems that our customers have, could you please open a support ticket at http://support.viastep.com and provide us with your soholaunch URL and login, together with the name of the template you are using and we will fix any problems you may have.

Ruben

[thebeadfaery]

REALLY!!!! :ghasp: Now that's what I call customer service. I'm smiling from ear to ear at the moment. Thank You x 1000!!!!!!!!!!!!!:) :) :)

[Ruben]

thank you. Reply on your support ticket has been sent.

[mlapl1]

I am having exactly the same problem - I have lodged a ticket with viastep and am holding my breath as I need help urgentyl on this one.

Best - Andrew

[thebeadfaery]

I am having exactly the same problem - I have lodged a ticket with viastep and am holding my breath as I need help urgentyl on this one.

Best - Andrew

Hey Andrew.....just wanted to let you know that when I was having this problem, Ruben couldn't have been any more helpful. He had the problem sorted in no time and I've had no problems sinse. I'm sure it'll be sorted for you, too. All the best, Kylie

[mlapl1]

Hey Andrew.....just wanted to let you know that when I was having this problem, Ruben couldn't have been any more helpful. He had the problem sorted in no time and I've had no problems sinse. I'm sure it'll be sorted for you, too. All the best, Kylie

Hi Kylie

Glad to hear it all got fixed quickly. Have you any memory of what was done?

Thanks a lot
Andrew

[thebeadfaery]

I don't know what was done (as silly as that sounds) :ehheh: . I left it all up to Ruben. I do know he had to go into my Soho control panel and he spent a lot of time working on it......he was great, wasn't going to give in until it was sorted and working perfectly - I can't speak highly enough of him and his service. I think? it had something to do with the template I'm using? :)

[mlapl1]

Thanks Kylie - I will wait and see - All the best - Andrew

[Dillinger]

Please post any questions you have about this plugin here.

for support, please open a support ticket at http://support.viastep.com

Hi Ruben,

I just purchased the Floating menu plugin. Not a bad plugin but I noticed a 'functionality' dichotomy.

With Floating menus, it is generally accepted that the 'Main' menu title/selection is usually NOT a live link to any page ie. when you place the mouse pointer over the 'Main menu title', the sub-menu 'drops down', and then you select any one of these. The sub-menu is usually linked directly to one of the website pages.

My question to you is whether there is any method/modification that would allow the 'Main menu title' to be a 'dead' heading (with the 'alive' page sub-menu links then displayed once the mouse pointer is placed over the 'dead' heading).

This would then be more in keeping with the 'higher-end' website packages, that perform in this type of fashion (a non-linking Main Heading).

I hope that I have conveyed my question clearly enough, and I thank you in advance for your reply/s.

Sincerely, Dillinger