Google Checkout Plugin

[yoder]

Hello,

Kicking around the idea of using google. I believe this is going to more popular than even Paypal if not already. My question is this. On the Google site, it mentions ecommerce partners that they integrate with. They list quite a few, but do not show Soho as an icon or anything else to click on. I know Soho has the download per Mike, but why is Soho not listed as an ecommerce partner, and is the integration okay? Anyone out there used Google Checkout? How did it go?

[Mike Morrison]

Hi yoder,

Just haven't finished Google's partner application process yet...that's why we're not listed.

[yoder]

Thanks Mike. it's hard to turn down something that is free for a year... but just wanted to make sure everything was a.o.k.

[scottsta]

Hi yoder,

Just haven't finished Google's partner application process yet...that's why we're not listed.

Hi Mike,

here is the problem with the plug in as I see it. (a novice) I created a form for each product that is required on checkout. name, email, etc...

when the customer (me the test guinea) adds the info and hits SUBMIT. the form doesn't go anywhere. (if i set the form on a page by itself and test it, it does work properly)

when i remove the plug in and Pretend that I have Master Card/amex gateway the required form comes up. i complete all the info and hit submit and i get the most beautiful invoce with the info from the form.

My GUESS is that something needs to be added in the cart portion that actually submits the form into the INvoice portion of the software AND THEN TAKES YOU to Google.

I did test the google checkout with my wife's card and it worked fine. BUT i didn't get the required form. So the only way to use google checkout (For US - and anyone else who needs a soho invoice)

Can you please let me know if it's possible to add the required code to whatever php page.

THANK YOU VERY MUCH

scott stambler

[lwyau]

...I created a form for each product that is required on checkout. name, email, etc...
You don't need to create a form for each product. The normal check out process collects name, email, etc. already, and the plug-in should work just fine...

[scottsta]

You don't need to create a form for each product. The normal check out process collects name, email, etc. already, and the plug-in should work just fine...

Heya Iwayau,

We need to get the customers to give us their rental listings, so that is why I added the forms for each product. For instance - a 1 pack reprt needs a FIELD to add the rental listing. A 5 pack report needs 5 FIELDS.

Part of the way we operate is we take rental listings and go to the sites and create full reports. I want/ need a way of having all of that stuff included with each order.

God Bless for jumoing into this thread.

Do you think that is something you could handle in custom php?

is that like asking if a bear pees in the woods? :)

thank you, scott

[lwyau]

Alright now I understand your form.

Give Mike a chance to take a look at the plug-in. If your test shows that it went through Google payment OK, it is just a matter of closing the loop on the soho side so the invoice get properly created.

[scottsta]

Alright now I understand your form.

Give Mike a chance to take a look at the plug-in. If your test shows that it went through Google payment OK, it is just a matter of closing the loop on the soho side so the invoice get properly created.

yes, google worked fine. but just so EVERYONE knows - unless you get some data from your client they (Google checkout) gives the option to exclude email addresses... and what ever else that you need from your customer. ALSO the beauty of the plug in working with the shopping cart enables QUANTITIES. if you only load the HTML Google checkout code (which i had been experimenting with prior to discovering the plug in here) AS a customer you can't change the quantities in your order. You have to re order. (If you wanted 10 Blue Balloons you would have to order them seperately)

on the plus side I wonder in One order with multiple items counts as ONE Google Transaction?

Anyway, gettting off track - the plug in works. It charged my wife's card - or was in the process until i cancelled it.

but CLOSING THE LOOP - that's the thing that will 'complete' the invoice. I think in the case of Google Checkout Plug In - it would be nice to then go directly to the google merchant page. (I think) because after submitting the form - in our case - i would ultimately want a php script (if that's proper lingo) to create a membership page / password for the new customer.

ANYWAY - Thank you again for your support.

scott

[lwyau]

Anyway, gettting off track - the plug in works. It charged my wife's card - or was in the process until i cancelled it.
This does not constitute a complete test. You need to actually complete the google payment, otherwise google will not complete the transaction and it is logical to see that soho will not receive the needed confirmation from google and finishes up the transaction.

[scottsta]

This does not constitute a complete test. You need to actually complete the google payment, otherwise google will not complete the transaction and it is logical to see that soho will not receive the needed confirmation from google and finishes up the transaction.


hmmmmmmmmmmmmmm.

that means i have to tell google the order shipped when it hasn't actually shipped.... in our business "shipping" means we go out on a service call.

i'll try it this morning and see what happens.)

still i would think that google would have sent the info once the "customer" submitted their cfedit card info and pressed the "buy now" - but I will check to see and get back.

thanks
scott

[scottsta]

GOOGLE CHECKOUT TEST RESULTS

I went thru the process of testing the google plug in again. but this time i compledted the order by pressing "SHIP order"

so the LOOP is NOT completed. There is no invoice in SOHO for this order. My test included one of the mandatory forms....

There was no SOHO email/no SOHO invoce created other then Google email confirmation.

when you look at the results on the merchant page you get

Aug 27 11:09 AM Order shipped You shipped this order.
Aug 27 11:07 AM Order charged The customer's credit card was successfully charged for $1.00.
Aug 27 11:07 AM Charge initiated You initiated a charge of $1.00 to the customer's credit card.
Aug 27 11:07 AM Authorization successful The customer's credit card was authorized for $1.00, and passed all risk checks. (Expires Sep 3, 2007 11:07:19 AM PDT)
Aug 27 11:07 AM Order received You received a new order. Google has sent the customer an order confirmation email.

[lwyau]

Sorry to put you through another round of testing: I misunderstood your canceling the charge not as the merchant but as the purchaser.

We will see if Mike Morrison comes up with something on the plug-in.

[scottsta]

Sorry to put you through another round of testing: I misunderstood your canceling the charge not as the merchant but as the purchaser.

We will see if Mike Morrison comes up with something on the plug-in.

I'm sure it wasn't you. Sometimes even I can't understand my own briliance of language. :)

besides - it puts it through the full test.

so it's all good.

scott

[scottsta]

This does not constitute a complete test. You need to actually complete the google payment, otherwise google will not complete the transaction and it is logical to see that soho will not receive the needed confirmation from google and finishes up the transaction.

mike morrison

I have tried the contact forms(twice) , postings here and on the plug in comments, pming, ....

i can't find mike morrison anywhere regarding the google plug in.

i understand that people are busy, but now this has turned to pure frustration. i am happy to pay for the service of closing the loop. i cannot believe the soho pros remain silent or bounce me around - as sales did when they said i should post on the forums. which i have done.

call me cranky, but Mike Morrison - why don't you check in on this thread?

[Mike Morrison]

Hi Scott,

call me cranky, but Mike Morrison - why don't you check in on this thread?
Because I've been neglecting my forum duties lately and I apologize. There's a lot of new stuff happening behind the scenes here at soho and sometimes I get caught up in the fray.

I understand your frustration and your taking all methods possible to get in touch with me to get your problem resolved and I don't want to frustrate you further with technicalities, but really though, in our defense, contact forums are intended (as prominently noted in several places) for sales and business development inquiries, not tech support. While we (soho techs) somewhat regularly provide technical assistance here on the forums, it's free support and carries no garuntee of speedy resolution. That's what we have priority support tickets for. If you're at the point where you can't get a resolution fast enough on the forums and you want the issue solved definitely and as quickly as possible, submit a support ticket through the partner area. And if you don't have a partner account or any support ticket inventory in your partner account, buy a support package (https://info.soholaunch.com/Buy_Support.php).

Plugin support is a bit different in that it's generally the responsibility of the plugin developer to provide support. And each developer has his own system for handling support requests. In your case the plugin developer is Soholaunch. And our system is: casual free support through the forums or fast resolution-guaranteed priority support through support tickets submitted through our partner area (for those of have purchased a license or a support package from us).

All that said: We want to stand buy everything we develop including free plugins and I really should've gotten back to you sooner, at least to let you know what was going on.

I'll give you a call tomorrow around 11a EST and we'll fix this once and for all. Sound good?

[scottsta]

Hi Scott,


Because I've been neglecting my forum duties lately and I apologize. There's a lot of new stuff happening behind the scenes here at soho and sometimes I get caught up in the fray.

I understand your frustration and your taking all methods possible to get in touch with me to get your problem resolved and I don't want to frustrate you further with technicalities, but really though, in our defense, contact forums are intended (as prominently noted in several places) for sales and business development inquiries, not tech support. While we (soho techs) somewhat regularly provide technical assistance here on the forums, it's free support and carries no garuntee of speedy resolution. That's what we have priority support tickets for. If you're at the point where you can't get a resolution fast enough on the forums and you want the issue solved definitely and as quickly as possible, submit a support ticket through the partner area. And if you don't have a partner account or any support ticket inventory in your partner account, buy a support package (https://info.soholaunch.com/Buy_Support.php).

Plugin support is a bit different in that it's generally the responsibility of the plugin developer to provide support. And each developer has his own system for handling support requests. In your case the plugin developer is Soholaunch. And our system is: casual free support through the forums or fast resolution-guaranteed priority support through support tickets submitted through our partner area (for those of have purchased a license or a support package from us).

All that said: We want to stand buy everything we develop including free plugins and I really should've gotten back to you sooner, at least to let you know what was going on.

I'll give you a call tomorrow around 11a EST and we'll fix this once and for all. Sound good?

Mike,

Thank you for that reply. I had no idea there was a priority support area.

thanks
again
scott

[Mike Morrison]

I had no idea there was a priority support area.
Yep. You've got to have a partner account to get to it though (by logging-in to the partner area), and to get a partner account you typically have to buy something from us. ;)

That would really be the ideal route to take here (if I had a preference) if it's an option for you --- you can purchase a single priority support ticket for $35 via our buy support (https://info.soholaunch.com/Buy_Support.php) page.

Or you can post your phone number to that contact ticket you submitted and I'll give you a call and we can discuss things further.

[scottsta]

Yep. You've got to have a partner account to get to it though (by logging-in to the partner area), and to get a partner account you typically have to buy something from us. ;)

That would really be the ideal route to take here (if I had a preference) if it's an option for you --- you can purchase a single priority support ticket for $35 via our buy support (https://info.soholaunch.com/Buy_Support.php) page.

Or you can post your phone number to that contact ticket you submitted and I'll give you a call and we can discuss things further.

awesome. thank you. i apprecite it.

scott

[Mike Morrison]

Hi Scott,

I think I just realized what you were asking, sorry. The deal with the Google Checkout plugin is that it's only what Google calls a "level 1" integration, meaning that it posts to Google for order completion, but it doesn't post back to soho after the order is processed, so it doesn't mark the sale as completed or anything, and you manage Google checkout orders through Google's order management system.

Could've said as much from the start, sry. That'll teach me to jump to conclusions...assumed the problem was "it doesn't work" and would require an hour or more of troubleshooting....didn't realize in this case, it's just not actually built to do what you're talking about. :ehheh:

[scottsta]

Hi Scott,

I think I just realized what you were asking, sorry. The deal with the Google Checkout plugin is that it's only what Google calls a "level 1" integration, meaning that it posts to Google for order completion, but it doesn't post back to soho after the order is processed, so it doesn't mark the sale as completed or anything, and you manage Google checkout orders through Google's order management system.

Could've said as much from the start, sry. That'll teach me to jump to conclusions...assumed the problem was "it doesn't work" and would require an hour or more of troubleshooting....didn't realize in this case, it's just not actually built to do what you're talking about. :ehheh:

hey mike, nope - the plug in works great. but - no invoces or receipts are being created. oh well.