Server Error or Program glitch?

[Southweb]

I have installed version 4.7 through Fantastico. Got my partner account, setup my server license. When I try to go to the admin to setup the site, I get the following Error:

No license key was found matching (www.southweb1.com.com). on server (69.93.42.98).

Any idea why I am getting the domain showing up with two(2) ".com" s in it?

:confused:
Curtis

[Joe Lain]

I have installed version 4.7 through Fantastico. Got my partner account, setup my server license. When I try to go to the admin to setup the site, I get the following Error:

No license key was found matching (www.southweb1.com.com). on server (69.93.42.98).

Any idea why I am getting the domain showing up with two(2) ".com" s in it?

:confused:
Curtis

Hello Curtis,

During the installation process the domain name was inserted wrong. There are 2 ways of fixing this:

1. Go into sohoadmin\config\ and download the isp.conf.php file. The first line will have the damain name www.southweb1.com.com Change this to www.southweb1.com . Upload the changed file.

2. If you do not feel comfortable changeing this you can send me your FTP information in private messaging.

[Southweb]

Hi Joe,

This is the line in the file ' isp.config.php'

this_ip=www.southweb1.com

It only has the single '.com' in it.

Any other suggestions?

[simplybaby]

I am also having this error I posted in another thread but it hasn't been responded to yet...

I do not have the extra .com in my error or in the config file, but I still cannot get into the admin. :(

Unable to locate a valid 'proserver' license for this domain () on server ().

[Southweb]

I am also having this error I posted in another thread but it hasn't been responded to yet...

I do not have the extra .com in my error or in the config file, but I still cannot get into the admin. :(

Unable to locate a valid 'proserver' license for this domain (www.thebrinyblue.com) on server (69.50.217.74).


Hi,
Did you purchase a license for the software?
Do you have a partner account or a sub account through your hosting company?

These two will make a difference.

[simplybaby]

My host was able to resolve it... thanks