SoHo Launch Fantastico problem

[Xbot]

I installed SoHo Launch with Fantastico on a cPanel (Linux) installation. Now I'm having this strange problem.

The install (supposedly) went fine. But now I get this error:


To function properly, this product must be accessed from an IBM-Compatible PC using Internet Explorer v5.0 or higher, or from a Macintosh computer utilizing Virtual PC or other such program.
()

System Requirements
In order to access the site management tool, the following conditions must be met by your computer system.

You must be running an IBM compatible PC. This system will not work on Macintosh computers without Virtual PC or similar program installed.


Windows 98 or better operating system. Will not work from Linux desktop.


64Mb of Ram or better.


Internet Explorer 5.2 or better browser with Javascript and Cookies enabled (Javascript is generally enabled by default). This system will not work with Netscape Navigator or other browser types.


800 x 600 Screen resolution or better.


I meet all of the above requirements, but receive the same problem on every computer that I have tried (who all meet the requirements as well). What's happening here? :confused:

[Ruben]

hmmm, did you tried to access the same installation from another machine? if it works there, maybe you are able to locate the problem on your machine.

[uthgeek]

I am getting the same error as xbot. I have also tried from two diff. computers and meet all of the criteria.

Rick

[SteveR]

That sounds like a new one to me...have you submitted a support ticket? If/when you do, let us know the result.

-Steve

[uthgeek]

SteveR
I'm don't think we can submit a trouble ticket since we have installed through fantastico? If this is not the case then please let me know how I can log in as a partner to submit a ticket.

Rick

[Cameron Allen]

Anyone with a partner login can submit a support ticket. Please submit a ticket that includes the domain, sohoadmin login information, as well as ftp access. We will take a look at this, so that we can fix it and determine the cause.

[mslmdr]

Have repeatedly had the same experience as Xbot.
Have tried to use Soholaunch thru web host/Fantastico with 3 new installs over the past 5 months. Have tried to access with 3 separate computers meeting all of the requirements and still get the same message.
Can't this be solved???

[hostful]

The server encountered an internal error or misconfiguration and was unable to complete your request.
P

More information about this error may be available in the server error log.


Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


Anyone getting this.

[ryanmercer]

The server encountered an internal error or misconfiguration and was unable to complete your request.
P

More information about this error may be available in the server error log.


Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


Anyone getting this.

I am having that problem, and can't figure out why. :( .

[Cameron Allen]

This problem is because your server is running phpsuexec. phpsuexec is a program that prevents php files and their parent folder from having 777 permissions, which is what fantastico uses to install.

The solution:
Go into your fantastico admin area. The fantastico admin area is in Web Host Manager, under addons in the latest version of Fantastico. In older versions of Fantastico the fantastico admin area is located in the cpanel<fantastico for the first installed user.

Once you are in the fantastico admin area, click settings. Under settings set PHPsuexec is installed. Note that this change will only effect installations done after switching the phpsuexec option to installed. This means you will have to reinstall all non working copys of Soholaunch Pro Edition.

[Cameron Allen]

I installed SoHo Launch with Fantastico on a cPanel (Linux) installation. Now I'm having this strange problem.

The install (supposedly) went fine. But now I get this error:



I meet all of the above requirements, but receive the same problem on every computer that I have tried (who all meet the requirements as well). What's happening here? :confused:

The problem here is in your servers php settings. You need to change the register_globals setting to on in the php.ini. You may need to contact your host to do this. Basicly register_globals is how we are detecting the browser when a user logs in. If you have register_globals off, the software is unable to detect the browser.

[hostful]

Did anyone get this error fixed with their host. It has been months and the issue still have not been resolved. Also, I need recommendations for a new host that I can use ProEdition on - evidently my host provider isn't trying to fix the problem. I am truly losing customers.

The problem here is in your servers php settings. You need to change the register_globals setting to on in the php.ini. You may need to contact your host to do this. Basicly register_globals is how we are detecting the browser when a user logs in. If you have register_globals off, the software is unable to detect the browser.

[Catalyst-X]

Not sure what the soholaunch boys think of this but try adding a .htaccess files with register globals on setting located in your hosting root directory.

I used this a few times to help me out of a quick fix and has worked.

[Ruben]

I totally agree with you Catalyst-X, adding register globals on setting works just fine on cpanel. too bad its something manual you have to do. perhaps this option should be included in soholaunch installation somewhere.

[Cameron Allen]

The problem with setting a phpflag to toggle register_globals on is that this causes servers running phpsuexec to error500. Instead we have updated our code :) The latest build works with register_globals off. This issue took a good deal of time to fix, as we used register globals through out our code, but this is no longer an issue.

[hostful]

What is the latest build. Also, adding a .htaccess files with register globals on setting located in your hosting root directory, is this something I can do or should I get the provider to take care of it?? How do I??

The problem with setting a phpflag to toggle register_globals on is that this causes servers running phpsuexec to error500. Instead we have updated our code :) The latest build works with register_globals off. This issue took a good deal of time to fix, as we used register globals through out our code, but this is no longer an issue.

[Cameron Allen]

Pro Edition v4.8.2 r5 is the latest build. You can download it throught the partner area. You do not need register_globals on, Pro Edition works with it on or off.

[Ruben]

Really great job Cameron, congrats.