Floating Menu Addon - Can't install

[tiamariatrace]

I purchased the Floating Menu Addon, but am having trouble installing it to my site.

This is the message I receive:
Error: Could not successfully extract zip file (viastepfloatmenu152.zip).

Possible causes/fixes...

1. shell_exec() function disabled on your server - Chances are if this is the cause then you'll probably have problems with the Software Updates feature as well. If that's the case, you may want to ask your web hosting company about whether "the php function called shell exec is disabled" on your server.

2. Damaged archive file - You may want to check whether the .zip archive file itself is incomplete/damaged. To do this, use WinZip or similiar utility on your local PC to open up the plugin .zip file you downloaded... If the .zip opens in WinZip with no error message, and you can see all the files and folders within the .zip, then the archive is probably OK. Otherwise, if you do get an error when you try to open the plugin .zip with WinZip, then try re-downloading the plugin .zip, or contacting the plugin author if that doesn't work.

[draknet]

1. Do you know whether you have shell_exec on your server?

Because every system is setup differently, phpinfo() is commonly used to check configuration settings and for available predefined variables on a given system. Examples of the php info code:

<?php

// Show all information, defaults to INFO_ALL
phpinfo();

?>

Cut and paste the above into a file named info.php, then view it in your browser to see its output. See if shell_exec is enabled.

2. Did you follow the instructions and open the archive to see if it was corrupted?

[tiamariatrace]

I can't find a file that just says info.php, I found ones that say company info under the website heading.
I have even tried deleting the files and re downloading again.
I have to finish off a website today ready for our launch tomorrow and I don't understand what is wrong with this add on and what to do.
Are you able to give me more step by step instructions to help me.
thanks
Tracey:(

[lwyau]

You won't "find" info.php. Read Jen's post carefully: She showed you how to "make" info.php and run it to see if "shell_exec()" is activated on your server.

Installing plug-ins requires "shell_exec()" being activated on your server. Judging by the fact you have never installed a plug-in until this one, this may very well be the problem. You need to contact your host to see if you can activate "shell_exec()" on your server.

[tiamariatrace]

Yes you are right I have not installed a plug in before. When you say my host, who do you mean.
I have my internet through IPrimus but I run a company, nsfa.com.au which is hosted by Planet Domain.
So is it Planet Domain that I need to contact.
All I did for downloading the plug in was double click on it and save the zip file. Then I just selected to install the plug in and selected the zip file.
What do you think I have done wrong?
Also I created the info.php and added the code. When you say open it in a browser, do you mean just open the internet and type in info.php?? I am a little confused, sorry.
Thanks
Tracey:uh:

[tiamariatrace]

You won't "find" info.php. Read Jen's post carefully: She showed you how to "make" info.php and run it to see if "shell_exec()" is activated on your server.

Installing plug-ins requires "shell_exec()" being activated on your server. Judging by the fact you have never installed a plug-in until this one, this may very well be the problem. You need to contact your host to see if you can activate "shell_exec()" on your server.
I can't find a file that just says info.php, I found ones that say company info under the website heading.
I have even tried deleting the files and re downloading again.
I have to finish off a website today ready for our launch tomorrow and I don't understand what is wrong with this add on and what to do.
Are you able to give me more step by step instructions to help me.
thanks
Tracey
Yes you are right I have not installed a plug in before. When you say my host, who do you mean.
I have my internet through IPrimus but I run a company, nsfa.com.au which is hosted by Planet Domain.
So is it Planet Domain that I need to contact.
All I did for downloading the plug in was double click on it and save the zip file. Then I just selected to install the plug in and selected the zip file.
What do you think I have done wrong?
Also I created the info.php and added the code. When you say open it in a browser, do you mean just open the internet and type in info.php?? I am a little confused, sorry.
Thanks
Tracey

[lwyau]

I think all you want to do at this point is to present the error message to your host, presumabley Planet Domain, through their technical support. The issue at hand is that the server your website runs does not have "shell_exec()" activated for the plug-in installation process to work.

Presumably your host provides the soho software license to you, which means they are a business partner to soho and have the means to get assistance from soho to resolve the issue.

The bottom line is that there is nothing you or I can do to make this work. Your host will have take the necessary action.