Messed up Credit Card System

[VickiB in CA]

Thought I might get an answer here quicker than by email - still waiting for response.

I tried to purchaset the Pro version this morning and I kept getting an error message saying my address or zip were wrong. So I tried 3 more times and quit.

I checked my online banking and there are 2 debits for $99 each and there appears to be 2 debits also on my credit card.

Yet I got no email confirmation confirming even 1 purchase.

Something is definitely wrong.

What's the deal?

VickiB in CA

[mook25]

Thought I might get an answer here quicker than by email - still waiting for response.

I tried to purchaset the Pro version this morning and I kept getting an error message saying my address or zip were wrong. So I tried 3 more times and quit.

I checked my online banking and there are 2 debits for $99 each and there appears to be 2 debits also on my credit card.

Yet I got no email confirmation confirming even 1 purchase.

Something is definitely wrong.

What's the deal?

VickiB in CA

Unfortunatly this is something you're going to have to speak to the sales department about. It looks as though there may have been a problem with the shopping cart by what you say and it thinks you have ordered more than one of the product. :(

[Mike Morrison]

Hi Vicki,

What domain were you trying to purchase a license for? Also: when you say you've gotten no response via email... how did you contact us? Using the contact form on our Contact Us page?