Multi-User Access

[ghwebhosting]

For some reason, I still cannot get Multi-User Access to work. Is anyone else having this problem or if you did, how did you fix it?

Thanks.

Jacob

[Ruben]

No problem here with the latest release. what is your problem? are you getting an error? are you not able to make changes? please explain your problem a little bit more detailed.

Ruben

[ghwebhosting]

It's just not there. There is not an option to create additional users on the Webmaster screen.

[Ruben]

did you activate the license for this security module?

[ghwebhosting]

did you activate the license for this security module?
What license is required? I was under the impression that Multi-User Access was different from Secured Users.

[Cameron Allen]

For Multi-User Access you don't need any additional modules. You can access this feature through the webmaster menu.

[Ruben]

hmmm, you are right, my misstake.

Cameron, he has problems accessing this trough the webmaster menu i think. any idea what could cause this?

[Cameron Allen]

Usualy this is caused from an improper upload of pro edition. Download the latest version and to be insure it is installed correctly extract it on the server. There are often problems when the files are uploaded via ftp, instead of uploading then extracting on the server.

[ghwebhosting]

Cameron, I re-uploaded the files and still have the same problem. This is on a windows server. I even downloaded the files directly on the windows server in terminal services, extracted the files to the appropriate place and still cannot see the Multi-User Access screen.

Please advise.

[Cameron Allen]

I need to correct myself. You do need the Multi-User Access Rights module to make secure users for the tool.

[ghwebhosting]

I need to correct myself. You do need the Multi-User Access Rights module to make secure users for the tool.
So, I have to have the Secured Users Module in order to create Multiple Users for Multi-User Access. Is that correct?

[Cameron Allen]

That is correct, sorry for the confusion.

[ghwebhosting]

That is correct, sorry for the confusion.
No problem. I will try adding that module.

[ghwebhosting]

Cameron, I had another domain that had Secure Users, I went to partner.soholaunch.com and removed it from that domain so I can add it to my other domain that actually needs it. However, My Secure Users total is still 0. I can't find a way to make the old domain redownload the license.

Please advise.

[Cameron Allen]

Once you delete a domain, if you are using lifetime licenses it does not credit you a license as you have chosen to delete that domain. I will credit you for the lost licenses if you could private message me with your partner area login email address and the module/smt licenses that you deleted.